Keith M Dockray
age ~47
from Randolph, NJ
- Also known as:
-
- Keith D Dockray
- Phone and address:
- 9 Lake Shore Dr S, Dover, NJ 07869
Keith Dockray Phones & Addresses
- 9 Lake Shore Dr S, Randolph, NJ 07869
- Dover, NJ
- Morristown, NJ
- 74 Glendale Rd, Hewitt, NJ 07421 • 2014008456
- West Milford, NJ
- Ogdensburg, NJ
- Passaic, NJ
Work
-
Company:Strategic products and services (sps)Jan 2017 to Jan 2018
-
Position:Senior director, managed services
Education
-
Degree:Associates
-
School / High School:County College of Morris
-
Specialities:Computer Science
Skills
Itil Process Implementation • Itil V3 Foundations Certified • Operations Management • Service Desk Management • Managed Services • It Service Management • Service Operations • Service Delivery • Support Services Management • Service Now.com • It Outsourcing • Avaya Aura • Microsoft Certified Professional • Incident Management • Problem Management • Change Management • Cab • Lean Six Sigma • Unified Communications • Comptia Network+ Certified • Call Center • Network Monitoring Tools • Noc • Contact Center Management • Reporting and Analysis • Business Strategy • Tactical Operations • Sip • Project Management • Avaya Communication Manager • Business Process Improvement • Scrum • Quality Assurance • Data Center Operations • Avaya • Avaya Technologies • Avaya Products • It Operations • Agile and Waterfall Methodologies • It Operations Management • Quality Assurance Processes • Itil Certified • It Infrastructure Operations • Availability • Capacity Management • Xaas • Agile Methodologies • Private Clouds • Cobit
Ranks
-
Certificate:Itil Intermediate, Service Operations
Industries
Information Technology And Services
Resumes
Senior Director Of Operations, Managed Services
view sourceLocation:
9 Lake Shore Dr south #southsouth, Randolph, NJ 07803
Industry:
Information Technology And Services
Work:
Strategic Products and Services (Sps) Jan 2017 - Jan 2018
Senior Director, Managed Services
Convergeone Jan 2017 - Jan 2018
Senior Director of Operations, Managed Services
Strategic Products and Services (Sps) Oct 2013 - Dec 2016
Director, Technical Support Services
Strategic Products and Services (Sps) Aug 2010 - Oct 2013
Manager, Technical Service Center and Technical Team Lead
Consultedge Aug 2008 - Aug 2010
Converged Systems Specialist and Technical Account Supervisor
Senior Director, Managed Services
Convergeone Jan 2017 - Jan 2018
Senior Director of Operations, Managed Services
Strategic Products and Services (Sps) Oct 2013 - Dec 2016
Director, Technical Support Services
Strategic Products and Services (Sps) Aug 2010 - Oct 2013
Manager, Technical Service Center and Technical Team Lead
Consultedge Aug 2008 - Aug 2010
Converged Systems Specialist and Technical Account Supervisor
Education:
County College of Morris
Associates, Computer Science E - Tek Institute
Ramapo College of New Jersey
Associates, Computer Science E - Tek Institute
Ramapo College of New Jersey
Skills:
Itil Process Implementation
Itil V3 Foundations Certified
Operations Management
Service Desk Management
Managed Services
It Service Management
Service Operations
Service Delivery
Support Services Management
Service Now.com
It Outsourcing
Avaya Aura
Microsoft Certified Professional
Incident Management
Problem Management
Change Management
Cab
Lean Six Sigma
Unified Communications
Comptia Network+ Certified
Call Center
Network Monitoring Tools
Noc
Contact Center Management
Reporting and Analysis
Business Strategy
Tactical Operations
Sip
Project Management
Avaya Communication Manager
Business Process Improvement
Scrum
Quality Assurance
Data Center Operations
Avaya
Avaya Technologies
Avaya Products
It Operations
Agile and Waterfall Methodologies
It Operations Management
Quality Assurance Processes
Itil Certified
It Infrastructure Operations
Availability
Capacity Management
Xaas
Agile Methodologies
Private Clouds
Cobit
Itil V3 Foundations Certified
Operations Management
Service Desk Management
Managed Services
It Service Management
Service Operations
Service Delivery
Support Services Management
Service Now.com
It Outsourcing
Avaya Aura
Microsoft Certified Professional
Incident Management
Problem Management
Change Management
Cab
Lean Six Sigma
Unified Communications
Comptia Network+ Certified
Call Center
Network Monitoring Tools
Noc
Contact Center Management
Reporting and Analysis
Business Strategy
Tactical Operations
Sip
Project Management
Avaya Communication Manager
Business Process Improvement
Scrum
Quality Assurance
Data Center Operations
Avaya
Avaya Technologies
Avaya Products
It Operations
Agile and Waterfall Methodologies
It Operations Management
Quality Assurance Processes
Itil Certified
It Infrastructure Operations
Availability
Capacity Management
Xaas
Agile Methodologies
Private Clouds
Cobit
Certifications:
Itil Intermediate, Service Operations
Itil V3 Foundation
Lean Six Sigma Green Belt (Lssgb)
Help Desk Institute- Support Center Team Lead (Hdi-Sctl)
Microsoft Certified Professional (Mcp)
Microsoft Technology Associate (Mta)
Vmware Vca-Data Center (Vca-Dcv)
Avaya Certified Support Specialist (Acss)
Avaya Certified Implementation Specialist (Acis)
Comptia Network+
Comptia Strata Green It
Project Management Certificate (Cipl)
Kcs Fundamentals -Knowledge Centered Support
Icagile Certified Professional Icp
Cobit 5 Foundation
Itil V4 Foundation
Itil V3 Foundation
Lean Six Sigma Green Belt (Lssgb)
Help Desk Institute- Support Center Team Lead (Hdi-Sctl)
Microsoft Certified Professional (Mcp)
Microsoft Technology Associate (Mta)
Vmware Vca-Data Center (Vca-Dcv)
Avaya Certified Support Specialist (Acss)
Avaya Certified Implementation Specialist (Acis)
Comptia Network+
Comptia Strata Green It
Project Management Certificate (Cipl)
Kcs Fundamentals -Knowledge Centered Support
Icagile Certified Professional Icp
Cobit 5 Foundation
Itil V4 Foundation
Isbn (Books And Publications)
William Shakespeare, the Wars of the Roses and the Historians
view sourceAuthor
Keith Dockray
ISBN #
0752423207
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