Sprint 2007 - 2014
Customer Care
Convergys Jun 2006 - Apr 2007
Account Manager
Education:
Monterey High School 2000 - 2002
Skills:
Customer Service Typing Data Entry 10 Key Customer Retention Account Management Customer Support Technical Support Business Care Multi Line Phone Word Processing Sales Call Centers Customer Experience Resolve Issues Telephony Customer Satisfaction Troubleshooting Wireless Team Building Team Leadership Telecommunications Vendor Management
Jun 2007 to 2000 Account service RepresentativeConvergys/Capital One Killeen, TX Jun 2006 to Apr 2007 Senior Account Manger/ coach/ RetentionChase Com Lubbock, TX Feb 2001 to Feb 2005 Trainer/TelemarketingChase Com Lubbock, TX Jan 2002 to Nov 2004 Shift Manager