Adventist Health System
Director of Service Management
Adventist Health System
Manager - Service Management and Sacm Process Owner
Integrated Solutions Management, Inc. (Ism) Jun 2014 - Jun 2015
Senior Technical Consultant
Walt Disney World Aug 2012 - May 2014
Service Asset and Configuration Management
Orlando Health Apr 2012 - Aug 2012
Network Administrator I
Education:
University of Central Florida 2010 - 2012
Master of Science, Masters, Forensics
University of South Florida 2008 - 2010
Bachelors, Bachelor of Science
State College of Florida - Manatee - Sarasota 2007 - 2009
Associates, Associate of Arts, Liberal Arts
Warner University 2003 - 2006
Associates, Associate of Arts, Liberal Arts
Skills:
System Administration It Service Management Information Technology Leadership Sql Html Vb.net Ethical Hacking Computer Forensics Itil Windows Computer Hardware Operating Systems Security Microsoft Office Linux Asp.net Documentation Windows Server 2008 Software Documentation Microsoft Sql Server Technical Support Windows 7 Databases Software Installation Process Improvement System Deployment Integration Testing Sharepoint Networking Visio Network Administration Hardware Tcp/Ip Network Security Service Desk Os X It Operations Computer Security Wireless Networking Troubleshooting Servers Disaster Recovery A Certified Information Security Incident Management Windows Xp Pro Healthcare Information Technology Drive Change Written Communication Computer Science Servicenow It Management Asset Management Information Systems Devops Software Development Life Cycle Organizational Leadership Strategic Vision Organizational Vision Strategic Initiatives It Strategy Software Development Configuration Management
Certifications:
License 00168453 License 00005462 License 00008135 License 78Cmffnjdcb4K5Ph License Qwf7Bnzdhpb4Qsxj Chfi V4 (Computer Hacking Forensic Investigator) Servicenow Certified System Administrator Itil V3 Foundations Itil V3 Operational Support & Analysis Itil V3 Release Control and Validation Comptia A+ (Remote Support Technician) Comptia Network+ Ce Itil Planning, Protection and Optimization Itil Service Offerings and Agreements Itil Managing Across the Lifecycle
Configuration Management Analyst (Contract) at Walt Disney World
Location:
Orlando, Florida Area
Industry:
Information Services
Work:
Walt Disney World - Orlando, Florida Area since Aug 2012
Configuration Management Analyst (Contract)
United States Secret Service - Orlando, Florida Area Jun 2012 - Aug 2012
Digital Forensics - Intern
Orlando Health - Orlando, Florida Area Apr 2012 - Aug 2012
Network Administrator I
Orlando Health - Orlando, FL Mar 2010 - Apr 2012
System Administrator II
Orlando Health Jul 2009 - Mar 2010
Service Desk Analyst
Education:
University of Central Florida 2010 - 2012
Master of Science, Digital Forensics
University of South Florida 2008 - 2010
Bachelor of Science, Information Technology with a Certificate in Information Security
Manatee Community College 2007 - 2009
Associate of Arts, Liberal Arts
Warner University 2003 - 2006
Associate of Arts, Liberal Arts
Skills:
SQL HTML VB.NET Ethical Hacking Computer Forensics ITIL Windows Computer Hardware Operating Systems Security Microsoft Office System Administration Access Linux Home Theater ASP.NET SQL Server Documentation Windows Server 2008 Software Documentation Microsoft SQL Server Windows Server Troubleshooting Servers DNS Technical Support Windows 7
Honor & Awards:
2009 Analyst of the Year - Orlando Health Service Desk
Certifications:
ITIL V3 Foundations, EXIN ITIL V3 Operational Support & Analysis, CSME ITIL V3 Release Control and Validation, CSME CompTIA A+ (Remote Support Technician), Prometric CompTIA Network+ CE, Prometric CHFI V4 (Computer Hacking Forensic Investigator), EC-Council