Kenneth L Jensen

US Patent:

6847714, Jan 25, 2005

Filed:

Nov 19, 2002

Appl. No.:

10/299421

Inventors:

Sharmistha Sarkar Das - Broomfield CO, US
Kenneth R. Hackbarth - Westminster CO, US
Kenneth B. Jensen - Denver CO, US
Joylee E. Kohler - Northglenn CO, US
Valentine C. Matula - Granville OH, US
Richard A. Windhausen - Boulder CO, US

Assignee:

Avaya Technology Corp. - Basking Ridge NJ

International Classification:

H04M 700

US Classification:

37926512, 37922101

Abstract:

The accent of a party to a call is determined from a speech sample of the party and the call is sent for servicing to a call-center agent who has skill in the determined accent, and preferably to an agent who speaks both the determined language and the language of the accent.

US Patent:

20020077102, Jun 20, 2002

Filed:

Dec 15, 2000

Appl. No.:

09/738668

Inventors:

Ramesh Achuthan - Denver CO, US
Jeffrey Chu - Arvada CO, US
Kenneth Jensen - Denver CO, US

International Classification:

H04Q007/20

US Classification:

455/435000, 455/512000

Abstract:

A personalized call reception prompter (for a shared communications reception terminal () or for co-located communications reception terminals (A-X) enables the users (-) of the shared terminal or the co-located terminals to customize and prioritize (-) a list of callers, whereupon the prompter alerts the users to incoming calls in a distinctive manner that identifies both the intended recipient and the priority and/or source of the call. A user-programmable table () correlates () users' IDs () with callers' IDs () and with corresponding alerting signals or call priorities (). The prompter uses () the caller ID of an incoming call to determine () the user ID and alerting signals or priority that are correlated in the table, with that caller ID. The prompter then generates () an alert that both identifies the correlated user as the intended recipient of the call and includes either the correlated alerting signals to identify the caller or indicates the correlated call priority.