Mcguirewoods Llp
Technical Operations Center Analyst
T-Mobile Jan 2008 - May 2008
Network Operations Center Technician Iii
Suncom Wireless Mar 2004 - Jan 2008
Network Operations Center Technician Iii
Suncom Wireless Dec 2002 - Mar 2004
Project Manager - In-Store Representative Program
Suncom Wireless Aug 2001 - Mar 2004
Customer Care Supervisor
Education:
Liberty University 2009 - 2011
Masters, Human Services
Virginia State University 1989 - 1993
Bachelors, Bachelor of Arts, Political Science and Government, Political Science, Government
Albemarle High School 1989
May 2014 to 2000 QMHP (Qualified Mental Health Professional)Chesterfield County Public School
Feb 2014 to 2000 Substitute TeacherUniversal Health Services, Inc Richmond, VA May 2013 to Apr 2014 Commercial Billing SpecialistT-Mobile/SunCom Richmond, VA Mar 2004 to Jun 2008 NOC Tech I, II, IIISunCom Richmond, VA Jun 1999 to Mar 2004 Customer Care SupervisorCharlottesville City Schools Charlottesville, VA Aug 1998 to Jun 1999 Substitute TeacherSt. Anne's Belfield - Lower School Charlottesville, VA Aug 1998 to Jun 1999 After School TeacherBriarwood Childcare Center Charlottesville, VA Jul 1993 to Jan 1996 Volunteer Childcare AssistantPetersburg Family YMCA Petersburg, VA Sep 1992 to Jul 1993 After School Counselor
Education:
Liberty University 2011 M.A in Human Services, specializationVirginia State University 1993 B.A. in Political Science
Skills:
SMS/Invision, Emdeon, Cerner, Data Warehouse, Blackboard, Assist, TDMA, Ericsson GSM APG40 networks, Remedy, Whats Up IT Interface, Citrix, Netcool, Winfoil, Procomm Plus, Nokia OSS, Atlys/Convergys, Switch Manager/Convergys Activations Manager, Alex, MIS, RMS Front/Back Office, Worldspan, Sabre and MS Office applications to include Word and Excel.
Feb 2014 to 2000 Substitute TeacherUniversal Health Services, Inc Richmond, VA May 2013 to Apr 2014 Commercial Billing SpecialistT-Mobile/SunCom Richmond, VA Mar 2004 to Jun 2008 NOC Tech I, II, IIISunCom Richmond, VA Jun 1999 to Mar 2004 Customer Care SupervisorCharlottesville City Schools Charlottesville, VA Aug 1998 to Jun 1999 Substitute TeacherCharlottesville City Schools Charlottesville, VA Aug 1998 to Jun 1999 Volunteer Childcare AssistantBriarwood Childcare Center Charlottesville, VA Jul 1993 to Jan 1996 Assisted the Childcare SpecialistPetersburg Family YMCA Petersburg, VA Sep 1992 to Jul 1993 Youth Counselor
Education:
Liberty University 2011 M.A in Human Services, specializationVirginia State University 1993 B.A. in Political Science