Kevin R Czachor

US Patent:

8498399, Jul 30, 2013

Filed:

Jan 10, 2011

Appl. No.:

12/987374

Inventors:

Martin Czachor, Jr. - Newtown Square PA, US
Kevin Czachor - West Chester PA, US
Norman Franke - Garnet Valley PA, US

Assignee:

ASD Inc. - Media PA

International Classification:

H04M 3/42

US Classification:

37921401, 37921301

Abstract:

A computing system of an answering service answers an incoming call from a calling party on behalf of a called party, and allows an agent to converse with the calling party. Contact with the called party is established while the incoming call from the calling party is still in progress, and a signal is received from the called party for the called party to monitor the incoming call without joining in. Upon detecting a disconnection of the monitored incoming call between the agent and the calling party, the called party is notified that the incoming call has ended and the agent and the called party are allowed to converse with each other over the called party call regarding the incoming call from the calling party.

US Patent:

8548149, Oct 1, 2013

Filed:

Sep 8, 2011

Appl. No.:

13/227894

Inventors:

Martin Czachor, Jr. - Newtown Square PA, US
Kevin Czachor - West Chester PA, US
Norman Franke - Garnet Valley PA, US

Assignee:

ASD Inc. - Media PA

International Classification:

H04M 3/42

US Classification:

37921002, 37921401

Abstract:

An answering service answers calls on behalf of called parties when callers place incoming calls to the called parties and the called parties are unable or unwilling to answer the incoming calls directly. A dynamic shield is employed to detect and respond to unwanted (“junk”) calls from nuisance callers. The dynamic shield includes: a detection module that detects patterns from calls received at the answering service and, for each of one or more nuisance callers, identifies the nuisance caller from the detected patterns; a database module within which the detection module creates and stores a caller record corresponding to the identified nuisance caller; and a shield module operating with reference to the caller record in the database module to screen out further junk calls from the identified nuisance caller.

US Patent:

20120033799, Feb 9, 2012

Filed:

Aug 6, 2010

Appl. No.:

12/851785

Inventors:

Martin CZACHOR, JR. - Newtown Square PA, US
Kevin CZACHOR - West Chester PA, US
Norman FRANKE - Garnet Valley PA, US

Assignee:

ASD INC. - Media PA

International Classification:

H04M 3/42

US Classification:

37921401

Abstract:

A computing system of an answering service answers an incoming call from a calling party on behalf of a called party, and allows an agent to converse with the calling party relating to a purpose of the incoming call from the calling party. At a triggering point, a signal is received from the agent while the incoming call from the calling party is still in progress. The triggering point occurs when the agent determines that the calling party is calling regarding a predetermined urgent matter. Contact with the called party is commenced upon receiving the signal and communication between the calling party and the called party is effectuated while the incoming call from the calling party is still in progress.

US Patent:

20180352084, Dec 6, 2018

Filed:

Jun 2, 2017

Appl. No.:

15/612849

Inventors:

- Media PA, US
Kevin CZACHOR - West Chester PA, US
Norman FRANKE - Garnet Valley PA, US

Assignee:

ASD Inc., a Corporation of Pennsylvania - Media PA

International Classification:

H04M 3/51
H04M 3/42

Abstract:

A call center answers calls from callers reporting incidents and dispatch responders in response thereto. A computing system at the call center receives a particular call from a caller regarding a particular incident, and determines whether the particular call is an original call that is reporting the particular incident for a first time to the call center, or is a repetitive call that is reporting the particular incident after the original call for the particular incident has already been received by the call center. If an original call, the computing system forwards the particular call to an agent at the call center for further attention. However, if a repetitive call, the computing system diverts the particular call from the agent at the call center. Accordingly, the resources of the call center may be concentrated on original calls and away from repetitive calls.

US Patent:

20170149963, May 25, 2017

Filed:

Feb 2, 2017

Appl. No.:

15/422838

Inventors:

- Media PA, US
Kevin CZACHOR - West Chester PA, US
Norman FRANKE - Garnet Valley PA, US
Gary FOSTER - Media PA, US

Assignee:

ASD Inc., a Corporation of Pennsylvania - Media PA

International Classification:

H04M 3/42
H04M 3/51
H04M 1/725
H04M 7/00

Abstract:

An application instantiated on a computing device of a professional receives a selection of a client by a professional to place a call to the client by way of an identifier of the client, and upon receiving the selection of the client, presents to the professional a number of options for an identifier of the professional to be provided with the placed call to the client. The application receives from the professional a selection of one of the options for the identifier of the professional, places the call from the professional to the client, and in doing so provides the selected identifier of the professional with the placed call. The selected and provided identifier of the professional represents a favored location at which the professional or an associate thereof may be reached. The client may ascertain the provided identifier of the professional from the placed call and employ same to place a future call toward the professional or the associate thereof.

US Patent:

20170078485, Mar 16, 2017

Filed:

Sep 14, 2015

Appl. No.:

14/853342

Inventors:

- Media PA, US
Kevin CZACHOR - West Chester PA, US
Norman FRANKE - Garnet Valley PA, US
Gary FOSTER - Media PA, US

Assignee:

ASD INC., A PA CORP. - Media PA

International Classification:

H04M 3/51
H04M 3/58
H04M 3/523

Abstract:

To respond to a call from a client to an organization, the call is directed to a lower-level agent associated with the organization for answering thereby. The lower-level agent employs a computing system of the organization, where the computing system includes an actuation device for initiating contact with a higher-level agent of the organization if it is determined that the calling client is calling regarding a matter worthy of escalation from the lower-level agent to the higher-level agent. A selection from the lower-level agent is received during the call of the actuation device to escalate the call from the lower-level agent to the higher-level agent, and in response to the received selection of the actuation device the call is escalated from the lower-level agent to the higher level agent.

US Patent:

20160335594, Nov 17, 2016

Filed:

May 15, 2015

Appl. No.:

14/713162

Inventors:

- Media PA, US
Kevin CZACHOR - West Chester PA, US
Norman FRANKE - Garnet Valley PA, US
Gary FOSTER - Media PA, US

Assignee:

ASD INC., A PA CORP. - Media PA

International Classification:

G06Q 10/08
G01V 8/10
G01G 19/00
H04W 4/12
G01N 29/04

Abstract:

A receiving box receives items for later retrieval by an enterprise. Upon an amount of received items being detected within the receiving box, a report is sent to the enterprise. A detector detects an amount of the received items in the receiving box and outputs a corresponding signal. A controller receives the signal and determines based thereon whether a triggering event has occurred. The triggering event represents that the receiving box has an amount of received items therein such that a person or service should be dispatched from the enterprise to the receiving box to empty same. A reporter is employed by the controller to report the triggering event as a message to the enterprise upon the controller determining that the triggering event has occurred.

US Patent:

20160234389, Aug 11, 2016

Filed:

Feb 6, 2015

Appl. No.:

14/615595

Inventors:

- Media PA, US
Kevin CZACHOR - West Chester PA, US
Norman FRANKE - Garnet Valley PA, US
Gary FOSTER - Media PA, US

Assignee:

ASD Inc., a Corporation of Pennsylvania - Media PA

International Classification:

H04M 3/523
H04M 3/51
H04M 3/42

Abstract:

An application instantiated on a computing device of a professional receives transmitted information on an incoming call from a client and displays same, including an identifier of the client by which the professional can place a return call thereto. Upon the professional selecting the identifier of the client, the application presents a number of options for an identifier of the professional to be provided with the return call, receives a selection of one of the options, places the return call from the professional to the client, and in doing so provides the selected identifier of the professional. The provided identifier of the professional represents a favored location at which the professional or an associate may be reached. The client may ascertain the provided identifier from the return call and employ same to place a future call toward the professional or the associate.