Operating Systems -Windows 2003/2008 Sever • XP • Vista • LINUX/UNIX • AS400 • IBM Mainframe Applications - ProComm Plus • WS_FTP Pro • Microsoft Office 2007 • HP Operations Orchestration • MON • Tivoli • SMARTS • Putty • Solarwinds / Orion PDS • HP Operations Manager for Windows (OMW).... • Unicenter Service Desk • CRM • VmWare • ITIL V3 Certified • SUSE Wyse Terminal setup • Citrix user account control and session ...
Global Service Desk Team LeadMcKesson IT Atlanta, GA Jan 2011 to Jul 2012 Frontline Windows System AdminCIT Atlanta, GA Apr 2008 to Jan 2011 Computer Operations Support 3McKesson Providers for Technology Alpharetta, GA Jan 2007 to Apr 2008 MPT - Help Desk Coordinator 2
Education:
DeVry University Alpharetta, GA 2007 Associates of ScienceDeVry University Alpharetta, GA Bachelor of Arts in Network and Communication Management
Skills:
Operating Systems -Windows 2003/2008 Sever, XP, Vista, LINUX/UNIX, AS400, IBM Mainframe Applications - ProComm Plus, WS_FTP Pro, Microsoft Office 2007, HP Operations Orchestration, MON, Tivoli, SMARTS, Putty, Solarwinds / Orion PDS, HP Operations Manager for Windows (OMW). Tracking Systems: Remedy, Unicenter Service Desk, CRM, VmWare, ITIL V3 Certified, SUSE Wyse Terminal setup, Citrix user account control and session unlock. VNC and remote desktop trobleshooting. Phones: Avaya and Cisco basic setup
Kimberly Smalls 1983 graduate of Burke High School in Charleston, SC is on Memory Lane. Get caught up with Kimberly and other high school alumni from Burke