Jun 2012 to 2000 Director, Customer SupportWatchGuard Technologies, Inc
Mar 2012 to Jun 2012 Senior Manager, Technical SupportWatchGuard Technologies, Inc
Jul 2004 to Feb 2012 Manager, Technical SupportWatchGuard Technologies, Inc
Feb 2001 to Jun 2004 Technical Support RepresentativeWatchGuard Technologies, Inc
May 1998 to Jan 2001 Accounts Payable ManagerCINTECH Corporation
Apr 1998 to Apr 1998 Finance Manager
Education:
Central Washington University Lynnwood, WA Jan 2013 to Aug 2014 B.A. in Information Technology & Administration ManagementEdmonds Community College Lynnwood, WA Jul 2010 to Dec 2012 Computer Information Systems
Oct 2011 to 2000 Virtual Contact Center- Customer Service Associate- Chat SupportACS/Xerox Kent, WA Jul 2011 to Oct 2011 Virgin America Call Center- Training Department AssistantACS/Xerox Kent, WA Dec 2010 to Jul 2011 Virgin America Call Center- Floor SupervisorACS/Xerox Kent, WA Jul 2010 to Dec 2010 Virgin America Call Center- Reservation AgentRed Robin Gourmet Burgers Tempe, AZ Jan 2008 to Jun 2010 Server/HostessStarbucks Seattle, WA Aug 2004 to Aug 2006 Barista
Education:
Arizona State University Tempe, AZ 2006 to 2010 Bachelor of Arts in Communications
Skills:
Microsoft Word, Microsoft Outlook, Outlook Scheduling, Microsoft Excel, Microsoft Power Point, IFLY, Sabre, Customer Service, Multi-tasking