S3 Shared Service Solutions, Llc Oct 2015 - Mar 2016
Service Center Representative
Verizon Business Sep 2003 - Mar 2015
Account Services Coordinator
Verizon Wireless Nov 2000 - Sep 2003
New Hire Customer Service Training Coordinator- Customer Service
Education:
Strayer University
Skills:
Sales Training Call Centers Customer Service Telecommunications Team Leadership Customer Satisfaction Account Management Microsoft Office Coaching Time Management Customer Retention Wireless Customer Experience Management Mobile Devices Solution Selling Microsoft Excel Leadership Microsoft Word Team Building Salesforce.com Contact Centers
Lakisha Nelson (1998-2002), Keith Gurr (1961-1962), Joseph Ware (1986-1990), Marcus Walker (1991-1996), Will Wilder (1995-1999), Jill Principe (1971-1976)