Latonya L Draine

Cust Care Representative I, Prior Authorization Strategy

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Location:

Florissant, MO

Industry:

Telecommunications

Work:

Anthem
Cust Care Representative I, Prior Authorization Strategy
Spectrum
Internet and Phone Repair Tier I
Express Scripts Nov 2014 - Jan 2017
Patient Services Coordinator Ii
Verizon Jun 2011 - Dec 2013
Errors and Correction Technician and Qa Specialist

Skills:

Data Entry
Customer Service
Sales
Pharm
Error Correction
Leadership
Microsoft Office
Microsoft Excel
Account Management
Management
Project Management
Telecommunications
Managed Services
Quality Assurance
Customer Relationship Management
Customer Satisfaction
Customer Experience

Latonya Draine St. Louis, MO

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Work:

Rose international/Verizon
Chesterfield, MO
Jun 2011 to Dec 2012
Errors & correction tech/Observations Rep. Cash america
St. Louis, MO
Nov 2008 to Sep 2009
Customer Service and Sales Representative First Cash Pawn
St. Louis, MO
Mar 2006 to Apr 2008
Manager in Training

Education:

Skills:

Highly motivated, dedicated, ambitious professional with a broad background in promoting business services, ensuring a high level of customer satisfaction and sales, successful in establishing an exceptional rapport with individuals on all levels, exceptional organization, time management skills with attention to detail, extensive knowledge of customer service, sales techniques and account management, Proficient in all Microsoft Systems, Type 45 wpm, proficent in windows and microsoft programs, multitask.