Laura May Wallin

Associate Manager Customer Care

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Location:

New York, NY

Industry:

Pharmaceuticals

Work:

Novo Nordisk
Associate Manager Customer Care
Ashfield, Part of Udg Healthcare Plc Mar 2009 - Aug 2010
Director, Client Services
Patient Marketing Group Jan 2007 - Feb 2009
Call Center Director
Ortho Mcneil Janssen Scientific Affairs Oct 1996 - Jan 2007
Manager Primary Care Products
Patterson Dental Sep 1995 - Sep 1996
Customer Service Manager

Education:

Rutgers University 2005 - 2006
Kean College 1993
Bachelors, Bachelor of Science Kean University 1988 - 1993
Bachelors, Bachelor of Science, Business Administration Bergen Community College 1976 - 1978

Skills:

Writing
Surgery
Printing
Vendors
Sales
Community
Instruction
Mentoring
Career Development
Business Administration
Hospital Sales
Call Control
Road
Contact Centers
Interpersonal Communication
Cross Functional Team Leadership
Complaints
Can Help
Customer Support
Regulatory Compliance
Management
Design
Coaching
Science
Resume
Integration
Sop
Metrics
Hiring
Print Production
Powerpoint
Accounting
Human Resources
Daily Operations
Consumer
Trade Unions
Healthcare
Performance Appraisal
Essentials
Publishing
Reporting Metrics
Reports
Client Requirements
Inventory
Microsoft Office
Medicine
Hearing
Microsoft Excel
New Business Development
Possess Strong Analytical
Training
Employee Training
Distributors
Supervisory
Customer Service
Patient
Scripting
Supply
Creative Design
Trains and Add Rails
Well Versed
Reporting
Operating Room
Multinational
Call Centers
Hospitals
.Net
Verizon
Fix Protocol
Dissemination
Client Services
Detail
Operations
Marketing
Technical Information
Technologist
Project
Client Visits
Staffing Models
Dentistry
Responsibility
Internal Audit
Obtain
Executive Management
Account Management
History
Product Training
Performance Reviews
Outlook
Microsoft Word
Business Continuity
Pharmaceutics
Faq
Telephony
Customer Programs
Invoicing
Budgets
Patient Support
Management Development
Staff Development
Ortho
Problem Solving
Meetings
Templates
Mergers and Acquisitions
Program Implementation
Recruiting
Coordinated
Product Quality

Laura Wallin

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