Laura M Wetzel

US Patent:

6850866, Feb 1, 2005

Filed:

Sep 12, 2002

Appl. No.:

10/242881

Inventors:

John T. Couchot - McKinney TX, US
John R. Davey - Plano TX, US
Joseph M. Donovan - San Diego CA, US
James D. Hall - Plano TX, US
Laura L. Wetzel - The Colony TX, US
Minzhi Wang - Plano TX, US

Assignee:

Electronic Data Systems Corporation - Plano TX

International Classification:

G06F 15173

US Classification:

702182, 702185, 702187, 709224, 709202

Abstract:

Managing performance metrics includes accessing a metric catalog comprising a number of metrics, where each metric is associated with a threshold value. A selection of a subset of metrics of the number of metrics is received, and a service is defined using the subset of metrics. Metric values describing performance of the service are determined, where each metric value corresponds to a threshold value associated with a metric of the subset of metrics. The metric values and the corresponding threshold values are compared, and the performance of the service is evaluated in accordance with the comparison.

US Patent:

6915234, Jul 5, 2005

Filed:

Sep 23, 2002

Appl. No.:

10/253792

Inventors:

Anne M. Curtin - Richardson TX, US
Cheryl L. Clinton - Denton TX, US
John T. Couchot - McKinney TX, US
Joseph M. Donovan - San Diego CA, US
Brian L. Fish - McKinney TX, US
Lisa Q. Flores - Frisco TX, US
James D. Hall - Plano TX, US
Sonya L. Hinds - Frisco TX, US
Charles H. Kiser - Dallas TX, US
Kevin T. Richards - Allen TX, US
Deborah C. Peedin - Cary NC, US
Michael W. Stuart - Plano TX, US
Laura L. Wetzel - The Colony TX, US

Assignee:

Electronic Data Systems Corporation - Plano TX

International Classification:

G06F015/173

US Classification:

702182, 702186, 709224

Abstract:

Monitoring performance data includes establishing a reporting period during which a performance update is scheduled to be received at a database. The performance update includes provider data gathered from a provider, and describes a service provided to a client by the provider. The database is accessed to determine whether the database has received the performance update during the reporting period. A provider data rating is generated from the performance update. Performance data including client data gathered from the client is received, where the performance data describes the service, and a client data rating is generated from the performance data. The client data rating and the provider data rating are reported.

US Patent:

20030065479, Apr 3, 2003

Filed:

Nov 13, 2001

Appl. No.:

10/008098

Inventors:

Charles Kiser - Dallas TX, US
Cheryl Clinton - Denton TX, US
John Couchot - McKinney TX, US
Anne Curtin - Richardson TX, US
Joseph Donovan - San Diego CA, US
Steven Dorfmeister - McKinney TX, US
Brian Fish - McKinney TX, US
Lisa Flores - Frisco TX, US
William Gerton - Frisco TX, US
James Hall - Plano TX, US
Jaye Hicks - Frisco TX, US
Sonya Hinds - Frisco TX, US
Randall Mears - Plano TX, US
Rodney Morris - Plano TX, US
Deborah Peedin - Cary NC, US
Kevin Richards - Allen TX, US
Cynthia Sargeant - Frisco TX, US
Michael Stuart - Plano TX, US
Michael Veatch - Richardson TX, US
Laura Wetzel - The Colony TX, US
Gene Will - Plano TX, US

International Classification:

G06F011/30
G06F015/00
G21C017/00

US Classification:

702/182000

Abstract:

Processing performance data includes receiving performance data comprising quantitative data gathered according to at least one metric. The quantitative data is evaluated according to the at least one metric to generate at least one quantitative data rating. Performance data comprising client data gathered from a client is received and evaluated to generate at least one client data rating. Performance data comprising provider data gathered from a provider is received and evaluated to generate at least one provider data rating. The at least one quantitative data rating, the at least one client data rating, and the at least one provider data rating are reported.