Lee R Irvin

It Leader; Itil Service Management; Strategic Planning, Sdlc, Disaster Recovery, Risk/Project Mgmt

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Position:

Technical Support, Performance Management Solutions at SAS

Location:

Cary, North Carolina

Industry:

Computer Software

Work:

SAS since Oct 2011
Technical Support, Performance Management Solutions
GlaxoSmithKline Jan 2009 - Jun 2011
Manager, Service Design and Transition
GlaxoSmithKline Sep 2007 - Jan 2009
Manager, Service and Solutions (IT) and ITIL Service Manager
GlaxoSmithKline Feb 1998 - Sep 2007
Senior IT Consultant / Senior Analyst Developer
Qualex Aug 1997 - Feb 1998
Senior Financial Reporting Analyst

Education:

Skills:

ITIL v2 & 3
Six Sigma
Oracle
Linux / Unix
Accounting
.NET
Web Application Design and Architecture
Database Administration
Microsoft Visual Studio - VB, C#
PL/SQL
Unix/Linux Shell Scripting
Process Improvement
ITIL
Budgeting
Vendor Relations
Visual Basic
Change Management
Unix
Architecture
Risk Management
Public Speaking
Process Engineering
SDLC
ERP
Documentation
Service Management
Disaster Recovery
IT Strategy
Business Intelligence
Business Analysis
Vendor Management
IT Operations
IT Management
Business Process
Resource Management
IT Governance
Data Warehousing
Enterprise Architecture
Visio
Service Delivery
Team Leadership
IT Service Management
Application Development
Requirements Analysis
Solution Design
Business Management
Project Implementation
Process Development
Software Project Management
Outsourcing

Interests:

Leadership • Public and Motivational Speaking • Information Technology • Information Security • Hardware and Mobile Technology • Personal Productivity • Accounting and Finance • General Aviation • Motorcycles • Classic Cars

Honor & Awards:

I have earned many GlaxoSmithKline awards for various initiatives: ❖ Leadership and Empowering Employees ❖ Restoration of Data Center Operations During Outage ❖ Web Standards Risk Remediation Project ❖ Customer Focus on Information Workplace Project ❖ Launch of Global Employee Business Services Application ❖ Process Improvement on Service Catalog ❖ Global Manufacturing Appreciation ❖ Launch of Global Online Travel Booking Application ❖ Process Improvement on Implementing ALC and ITIL in Procurement IT Services and Solutions Department

Certifications:

Certified Public Accountant, NC Board of CPA Examiners
Certified Information Technology Professional, American Institute of CPAs
Six Sigma Green Belt, GSK (Proprietary)
Apex Project Management, GSK (Proprietary)
ITIL Foundations v2 & v3, ISEB
ITIL Service Operations, ISEB
Notary Public, North Carolina Secretary of State

Senior Technical Support Engineer

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Location:

205 Parkgate Dr, Cary, NC 27519

Industry:

Computer Software

Work:

Sas
Senior Technical Support Engineer
Gsk Jan 2009 - Jun 2011
Manager, Service Design and Transition
Gsk Sep 2007 - Jan 2009
Manager, Service and Solutions and Itil Service Manager
Gsk Feb 1998 - Sep 2007
Senior It Consultant and Senior Analyst Developer
Qualex Aug 1997 - Feb 1998
Senior Financial Reporting Analyst

Education:

North Carolina State University
North Carolina State University
Bachelors, Bachelor of Arts, Accounting

Skills:

Itil
Process Improvement
Outsourcing
Erp
Change Management
Business Analysis
Business Intelligence
Vendor Management
It Strategy
Six Sigma
Oracle
Unix
Requirements Analysis
Risk Management
Sdlc
Enterprise Architecture
Team Leadership
Data Warehousing
It Service Management
Software Project Management
It Management
Business Process
Itil V2 and 3
Accounting
Visual Basic
Public Speaking
Service Management
Disaster Recovery
Resource Management
Service Delivery
.Net
Web Application Design and Architecture
Database Administration
Pl/Sql
Unix/Linux Shell Scripting
Budgeting
Vendor Relations
Architecture
Process Engineering
Documentation
It Operations
It Governance
Visio
Application Development
Solution Design
Business Management
Project Implementation
Process Development

Interests:

Leadership
Information Technology
Information Security
Education
Public and Motivational Speaking
Motorcycles
Hardware and Mobile Technology
General Aviation
Personal Productivity
Accounting and Finance
Classic Cars

Languages:

English

Certifications:

Certified Public Accountant
Certified Information Technology Professional
Six Sigma Green Belt
Apex Project Management
Itil Foundations V2 & V3
Itil Service Operations
Notary Public
Sas Certified Base Programmer For Sas 9
Nc Board of Cpa Examiners
American Institute of Cpas
Gsk (Proprietary)
Iseb
North Carolina Secretary of State

Lee Irvin

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