Wilson Elser Oct 2019 - Apr 2020
Contract Senior Manager End User Support
The Vitamin Shoppe Apr 2016 - 2019
Director, It Service Desk
New York Life Insurance Company 2013 - 2016
Vice President, Service Delivery and End-User Support
200 Woodland Associates May 2009 - Feb 2013
Principal, Technology Program Manager
Credit Suisse Jun 2010 - Jul 2012
Project Manager , Windows 7 Migration
Education:
Help Desk Institute 2013 - 2013
Project Management Institute 2010 - 2010
Babson College
Bachelors, Bachelor of Science, Business Administration, Business, Accounting
Skills:
Project Management Vendor Management It Management Itil It Service Management Program Management Business Process Improvement Service Delivery Management Service Desk Management Technology Innovation Staff Leadership and Development Key Performance Indicators Cost Reduction and Containment C Level and Cross Functional Communications Enterprise Strategies Itil Best Practices Itsm Deployment Enterprise It Strategy It Service Delivery It Operations It Leadership Desktop Support Team Building Negotiation Microsoft Office Creative Problem Solving Collaborative Problem Solving Project Coordination Test Management Project Implementation People Management Leading People Team Leadership Leadership Development Cross Functional Team Leadership Organizational Leadership Organizational Development Process Management Process Improvement Staff Development Staff Management Customer Service Service Management Service Delivery Metrics Organizational Design Organizational Structure Strategic Vision Wireless Mobility Mobile Devices Pmp It Strategy Project Delivery Business Analysis Change Management Management Desktop Application Support Desktop Support Management Analysis Leadership Process Simulation Disaster Recovery Budgets Technical Support Integration Data Analysis Budget Administration Agile Methodologies Financial Reporting Strategic Planning and Execution Asset Management Cloud Computing Scrum Executive Leadership Business and Culture Transformation Risk Mitigation and Management Product and Program Security Relationship Management Gap Analysis Solution Development Data Center Operations Management Capacity Planning End User Computing Infrastructure Design and Implementation Critical Application Management Technical Application Support It Governance Call Center Operations Management Outsourced/Offshore Management Mobile Device and Telephone Management It Operations Management Strategic Business Change Problem Management
Interests:
Animal Welfare
Languages:
English
Certifications:
Itil V3 Foundations License 1709755 Hdi Support Center Director Magic System Oracle Application Administrator Project Management Professional Project Management Professional (Pmp) Magic Customer Service System Microsoft 365 First Look Scrum Fundamentals Certified (Sfc) Scrum Master Certified (Smc) Axelos Global Best Practice Project Management Institute, License 1709755 Hdi Communico Ltd Oracle
Tmc: Therapy Management Corporation
Physical Therapist Assistant
Premier Therapy Llc Oct 2018 - Jun 2019
Physical Therapist Assistant
Interface Rehab, Inc. Sep 2017 - Oct 2018
Physical Therapist Assistant
Results Therapy Sep 2017 - Oct 2018
Physical Therapist Assistant
Ocean Pt Pro Sep 2017 - Oct 2018
Phyaical Therapist Assistant
Education:
Madison Area Technical College 2014 - 2016
Associates, Physical Therapy
University of Wisconsin - Milwaukee 2008 - 2013
Oregon High School 2004 - 2008
Skills:
Leadership Strategic Planning Customer Service Biomechanics Social Skills Small Talk Sports Nutrition Microsoft Office Microsoft Word Organized Multitasking Skills Officiating
Certifications:
Cpr/Aed California Pta License Florida Pta License Hospital Fire and Life Safety
Lee Webber Dist. since 1986
owner
Lee Webber Dist. - Jupiter,FL ,USA since Jul 1986
owner
Air Florida 1979 - 1984
flight attendant
Lagoon Tropical Fish 1975 - 1979
owner
Education:
Florida State University 1969 - 1973
BS, Recreation Management
North Miami Senior High 1966 - 1969
graduated, class of '69