Leslie A Nelson

US Patent:

20160188653, Jun 30, 2016

Filed:

Mar 10, 2016

Appl. No.:

15/065989

Inventors:

- Armonk NY, US
Christopher J. Dawson - Arlington VA, US
Leslie A. Nelson - Benson NC, US
Brett W. Singletary - Clayton NC, US

International Classification:

G06F 17/30
G06F 9/50

Abstract:

A method, computer program product, and computer system for updating progression of performing computer system management. A computer system receives a log-on of a change implementer onto a managed computer system and searches a change request on a managing computer system. In response to that the change request is found, the computer system receives from the change implementer a command with a current date and time and matches the command to one or more tasks within the change request. In response to determining that the command matches the one or more tasks, the computer system updates start dates and times of the one or more tasks. And, in response to that the one or more tasks are completed, the computer system updates stop dates and times of the one or more tasks.

US Patent:

20160162670, Jun 9, 2016

Filed:

Feb 11, 2016

Appl. No.:

15/041139

Inventors:

- Armonk NY, US
Christopher J. Dawson - Arlington VA, US
Leslie A. Nelson - Benson NC, US
Brett W. Singletary - Clayton NC, US

International Classification:

G06F 21/30

Abstract:

A method, computer program product, and computer system for managing and tracking commands associated with a change on a managed computer system. The managed computer system receives a log-on of an administrator onto the managed computer system, determines the lockdown level of the managed computer system by querying a managing computer system, and retrieves a list of authorized commands under the lockdown level from the managing computer system. The managed computer system determines, by querying the managing computer system, whether an authorized change on the managed computer system exists. The managed computer system removes the lockdown level to receive from the managing computer system authorization of commands that have been locked down, in response to determining that the authorized change exists. The managed computer system sets the lockdown level with the authorized commands on the managed computer system, in response to determining that the authorized change does not exist.

US Patent:

20150213287, Jul 30, 2015

Filed:

Apr 8, 2015

Appl. No.:

14/681378

Inventors:

- Armonk NY, US
Christopher J. Dawson - Arlington VA, US
Leslie A. Nelson - Benson NC, US
Brett W. Singletary - Clayton NC, US

International Classification:

G06F 21/62
G06F 21/44

Abstract:

A method, computer program product, and computer system for managing and controlling direct access of an administrator to a computer system. An interceptor application resides on the computer system and intercepts the direct access. The interceptor application receives a request for the direct access to the computer system and determines whether the administrator requests for a new ticket. The interceptor application redirects the administrator to log onto the service management system for generating the new ticket by the service management system, in response to determining that the administrator requests for the new ticket or open tickets are not found. The interceptor application receives from the service management system the new ticket and grants the administrator the direct access to the computer system.

US Patent:

20140289737, Sep 25, 2014

Filed:

Mar 20, 2013

Appl. No.:

13/847517

Inventors:

- Armonk NY, US
Christopher J. Dawson - Arlington VA, US
Leslie A. Nelson - Benson NC, US
Brett W. Singletary - Clayton NC, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 9/50

US Classification:

718105

Abstract:

A computer-implemented method, computer program product, and computer system for updating progression of performing computer system management. A computer system receives a log-on of a change implementer onto a managed computer system and searches a change request on a managing computer system. In response to that the change request is found, the computer system receives from the change implementer a command with a current date and time and matches the command to one or more tasks within the change request. In response to determining that the command matches the one or more tasks, the computer system updates start dates and times of the one or more tasks. And, in response to that the one or more tasks are completed, the computer system updates stop dates and times of the one or more tasks.

US Patent:

20140237588, Aug 21, 2014

Filed:

Feb 19, 2013

Appl. No.:

13/769878

Inventors:

- Armonk NY, US
Christopher J. Dawson - Arlington VA, US
Leslie A. Nelson - Benson NC, US
Brett W. Singletary - Clayton NC, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 21/31

US Classification:

726 19

Abstract:

A method and computer program product for managing and controlling direct access of an administrator to a computer system. At least one computer program on the computer system receives from the administrator a request for the direct access to the managed computer system directly from the system console and requests a service management system to search open tickets. In response to that the open tickets are found, the at least one computer program requests the administrator to choose at least one ticket from the open tickets and grants the administrator the direct access to the computer system in response to determining that the at least one ticket is valid.

US Patent:

20140089483, Mar 27, 2014

Filed:

Sep 27, 2012

Appl. No.:

13/628775

Inventors:

- Armonk NY, US
Christopher J. Dawson - Arlington VA, US
Leslie A. Nelson - Benson NC, US
Brett W. Singletary - Clayton NC, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/173

US Classification:

709223

Abstract:

A method, computer program product, and computer system for managing and tracking commands associated with a change on a managed computer system. The managed computer system receives a log-on of an administrator onto the managed computer system, determines the lockdown level of the managed computer system by querying a managing computer system, and retrieves a list of authorized commands under the lockdown level from the managing computer system. The managed computer system determines, by querying the managing computer system, whether an authorized change on the managed computer system exists. The managed computer system removes the lockdown level to receive from the managing computer system authorization of commands that have been locked down, in response to determining that the authorized change exists. The managed computer system sets the lockdown level with the authorized commands on the managed computer system, in response to determining that the authorized change does not exist.

US Patent:

20140090022, Mar 27, 2014

Filed:

Sep 27, 2012

Appl. No.:

13/628537

Inventors:

- Armonk NY, US
Christopher J. Dawson - Arlington VA, US
Leslie A. Nelson - Benson NC, US
Brett W. Singletary - Clayton NC, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 21/20

US Classification:

726 4

Abstract:

A method and computer program product for managing and controlling access of an administrator to a managed computer system. At least one computer program on an access system of the managed computer system receives from the administrator a request for access to the managed computer system and requests a managing computer system to search open tickets for service management. In response to that the open tickets are not found, the at least one computer program redirects the administrator to log onto the managing computer system to obtain a new open ticket for the access. In response to that the open tickets are found, the at least one computer program requests the administrator to choose at least one ticket from the open tickets and grants the administrator the access to the managed computer system in response to determining that the at least one ticket is valid.