New Possibilities Coaching
Principal
Aon Jun 1, 2000 - Mar 1, 2012
Customer Service Group Manager
Oppenheimerfunds 1996 - 2000
Assistant Vice President
Valic 1979 - 1996
Customer Service Manager
Education:
University of St. Thomas (Tx)
Skills:
Defined Benefit Call Center Benefits Administration Workforce Management Offshoring Performance Management Outsourcing Employee Engagement Benefits Talent Management Peoplesoft Customer Satisfaction People Management Pensions Employee Relations Customer Service Coaching Leadership Development Business Continuity Six Sigma Hro Customer Service Management Bpo Onboarding Succession Planning Recruiting Customer Experience Leadership Crm Employee Benefits Operations Management Cross Functional Team Leadership Strategy Vendor Management Management Call Centers