Fidelity Investments
Vice President
Thing5 Llc Jan 2012 - Jul 2014
Vice President Contact Center, Us Operations, Thing5 Llc
Fidelity Investments Jan 2012 - Jul 2014
Director of Operations Real Time Exectuion
Village Fertility Pharmacy Mar 2011 - Jan 2012
Call Center Operations Manager and Hrc
Simplexgrinnell May 1999 - Mar 2011
Call Center Operations Manager and Hrc
Education:
Northeastern University
University of Phoenix
Skills:
Call Centers Team Building Workforce Management Customer Service Management Contact Centers Customer Retention Avaya Customer Satisfaction Change Management Staff Retention Human Resources Time Management Operations Management Vendor Management Workforce Development Human Resource Certified Call Routing Staff Management Trend Analysis Asset Managment Return on Investment Budgets Contact Center Management Hiring Team Leadership Forecasting Training Call Processing Budget Management Budget Analysis Capital Budgeting Roi Development Roi Accountability Leadership Mentoring Business Analytics Aux Code Compliance Asset Management Cost Reduction Cost Analysis Cost Savings Cost Containment Coaching Employee Relations Romi Cost Accounting Process Scheduler Telephony Outsourcing P&L Management
Maxar Technologies
Senior Facilities Coordinator
Oklahoma Department of Human Services Dec 2009 - Nov 2012
Space and Interior Design Coordinator
Manchester Homes Dec 2005 - Dec 2008
Realtor and New Home Sales Manager
Diguiseppe Architecture Oct 2007 - Jan 2008
Procurement Director - Consultant
Anshen + Allen Jan 2004 - Jan 2005
Project Administrator
Education:
School of Interior Design 1998 - 2000
Bachelors, Design
Skills:
Space Planning Interior Design Project Management Project Planning Purchasing Customer Service Microsoft Office Autocad Construction Furniture Procurement Renovation Space Management Budget Management Change Management Inventory Control Scheduling Process Improvement Quality Control
Interests:
Social Services Children Economic Empowerment Civil Rights and Social Action Education Environment Disaster and Humanitarian Relief Human Rights Animal Welfare Arts and Culture
St LouisFinancial Counselor at Gateway Metro Credit Union I have worked in the financial industry for over 14 years. I am currently with a credit union and love my job. I like helping people get out of everyday... I have worked in the financial industry for over 14 years. I am currently with a credit union and love my job. I like helping people get out of everyday situations that bring them down and get them back on track!