Lisa Ann Heath

US Patent:

20180146091, May 24, 2018

Filed:

Nov 20, 2017

Appl. No.:

15/817532

Inventors:

- Minnetonka MN, US
David Shapiro - Minneapolis MN, US
Lee A. Butterworth - Excelsior MN, US
Siddhartha Bothra - Zionsville IN, US
Matthew N. Horton - De Forest WI, US
Wayne White - Peoria AZ, US
Thomas John Allenburg - Edina MN, US
Leslee Matthews - Vinton VA, US
Lisa Marie Heath - Racine WI, US

Assignee:

UnitedHealth Group Incorporated - Minnetonka MN

International Classification:

H04M 3/493
H04M 3/523
H04M 1/725
G06Q 10/10
G06F 9/44
H04L 29/06

Abstract:

Systems for call processing access and provide structured data about a customer to a representative, where the data is configured and presented through an optimized network are provided. The disclosed call processing systems provide a tailored, interactive graphical user interface (GUI) that provides access to specific user-focused internal and external data resources, presented to the representative, to allow the representative to drive conversations and address the customer's needs quickly.