Iron Mountain
Customer Success Manager
Iron Mountain May 2016 - Feb 2019
Manager, Preferred Client Services
Recall Nov 2009 - Oct 2014
Client Support Manager
Recall Nov 2009 - Oct 2014
National Support Manager
Recall Jul 2007 - Nov 2009
Medical Client Relations Manager
Education:
University of North Texas 2007 - 2011
Bachelors, Bachelor of Arts, Art History
North Lake College
Associates, Liberal Arts, Liberal Studies
Skills:
Process Improvement Account Management Customer Satisfaction Salesforce.com Crm Team Leadership Business Process Improvement Access Management Customer Service Team Building Project Management Vendor Management Training Call Centers Leadership Customer Retention Visio Data Entry Software Documentation