Onstar since 2007
Director, Call Center Operations
General Motors since Sep 2000
Director - OnStar Call Center Supplier Performance
Education:
University of Virginia - Darden Graduate School of Business Administration 1993 - 1995
University of Michigan 1984 - 1988
Skills:
Cross Functional Team Leadership Process Improvement Leadership Vendor Management Business Process Improvement Crm Customer Satisfaction Management Operations Management Outsourcing Customer Retention Competitive Analysis Business Strategy Team Management Automotive
Director - Supplier Performance Management At General Motors - Onstar/D