Redprairie
Customer Support Specialist
Advanced Technologies Sep 1993 - Feb 1997
Technical Support Specialist
Jda Software Sep 1993 - Feb 1997
Senior Support Analyst
Shopko Jun 1983 - Jun 1993
Help Desk Specialist To Help Desk Manager
Education:
Lakeland University 1986 - 1987
Northeast Wisconsin Technical College 1981 - 1983
Skills:
Provide Technical Support on Our Warehousing Products Provide Root Cause Analysis on Customers Repeat Issues Follow Up on Customer Cases To Ensure Customers Are Satisfied I Was Part of the Salesforce Problem Management Implementation Team Documented and Tested Claim Processing Procedures Managed Help Desk of Twelve Personnel and Two Supervisors
Hawthorne Elementary School Salt Lake City UT 1966-1973, Yucca Loma Elementary School Apple Valley CA 1968-1971, Southeast Junior High School Salt Lake City UT 1973-1975