Uc Santa Cruz
Adjunct Professor
Applied Materials Feb 2003 - Feb 2005
Director of Marketing and Business Development
Clearaction Continuum Feb 2003 - Feb 2005
Chief Customer Officer
Applied Materials May 2000 - Feb 2003
Director of Marketing Communications
Applied Materials Jul 1997 - May 2000
Head of Global Quality
Education:
Vanderbilt University - Owen Graduate School of Management 1987 - 1989
Master of Business Administration, Masters
Vanderbilt University 1987 - 1989
Master of Business Administration, Masters, Marketing, International Business, Finance
Brigham Young University 1987
Associates, Bachelors, Associate of Arts, Bachelor of Science, Marketing, Psychology
Skills:
Leadership Customer Experience Customer Focus Employee Engagement B2B Cross Functional Team Incentive Programs Root Cause Analysis B2B Customer Experience Cx Optimization Mbti Customer Oriented Customer Retention Customer Satisfaction Process Improvement Strategic Planning Strategy Cx Persona Program Design Customer Focused Marketing Systems Thinking Customer Insight Marketing Cross Functional Team Leadership Change Management Training Customer Focused Cross Silo Collaboration Marketing Operations Cx Differentiation Customer Satisfaction Research Benchmarking Voice of the Customer Customer Engagement Operational Excellence Management Project Management Coaching Marketing Communications Balanced Scorecard Cx Improvement Internal Marketing Marketing Strategy Recognition Programs Analytics Strategy Execution Internal Branding Marketing Research Performance Management Brand Loyalty
Interests:
Applied Materials (Company) Customer Experience Customer Development Kickboxing Technology Customer Relationship Management (Crm) Religions Business Transformation Golf Customer Feedback Teaching Languages Biking Sales Marketing Alignment Sonoco Products San Francisco Innovation Customer Experience Management Sales and Marketing Automation Clearaction Llc Personalities Customer Service Disaster and Humanitarian Relief Marketing Operations Cultures Travel Genealogy Tragon
Languages:
English Dutch
Certifications:
Interstrength Associates Consulting Psychologists Press Cpp, Inc. California Commission on Teacher Credentialing American Marketing Association American Society For Quality Customer Experience Professionals Association Certified Practitioner of Cognitive Dynamics, Temperament & Interaction Styles Certified Practitioner of Cpi 260 Certified Practitioner of Myers-Briggs Type Indicator Business Single Subject Assessment For Teachers & Cbest Professional Certified Marketer Certified Quality Manager Certified Customer Experience Professional Certified Customer Experience Professional (Link) Certified Customer Experience Professional (Ccxp)
Lynn Hunsaker has developed and managed customer experience programs for more than half of her career, in executive roles such as Head of Corporate Quality and Director of Marketing and Business Devel...
Sunnyvale, CACustomer Experience Strategist at ClearAction LLC Author:
-Customer Experience Improvement Momentum (ClearAction.biz/momentum)
-Metrics You Can Manage For Success (ClearAction.biz/metricsbook)
Adjunct... Author:
-Customer Experience Improvement Momentum (ClearAction.biz/momentum)
-Metrics You Can Manage For Success (ClearAction.biz/metricsbook)
Adjunct Faculty:
-Mission College
-UC Berkeley Extension
-San Jose State University
Speaker:
-5/19/09 Innovating Customer Experience for Lasting...