Marcus G Howell

US Patent:

7797212, Sep 14, 2010

Filed:

Oct 31, 2006

Appl. No.:

11/554949

Inventors:

Catherine H Ackert - Seattle WA, US
LouAnn Aheron - Charlotte NC, US
Michelle Calarco - Charlotte NC, US
Glenn Earl Eickenhorst - Charlotte NC, US
Anahita English - Charlotte NC, US
Marcus Brian Howell - Charlotte NC, US
Caroline Beal Stott - Gastonia NC, US
Deborah M Winick - Carmel CA, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G06Q 40/00

US Classification:

705 35

Abstract:

A business may uniformly calculate and offer a fee refund to customers requesting refunds for fees charged to the customers' accounts. Rather than relying on individual employee discretion, a server may use account information and customer information to generate the fee refund amount to be offered to the customer. The calculated refund amount may be based on a variety of considerations including, but not limited to, the amount the account is overdrawn, the profitability of the account, the number of occurrences of charged fees, and/or other factors such as family relationships to other bank customers. Additionally, a fee refund offer may be stored and referred to when the customer subsequently requests a refund.