Intuit Feb 2015 - Mar 2016
Project Manager
C3/Customercontactchannels, Inc. Jan 2014 - Feb 2015
Client Services Manager
C3/Customercontactchannels, Inc. Aug 2011 - Jan 2014
Senior Operations Manager
Education:
Pima Community College 1996 - 1998
Sehome High School 1985 - 1989
Skills:
Call Centers Workforce Management Operations Management Vendor Management Management Call Center Process Improvement Training Project Management Contact Centers Bpo Integration Six Sigma Business Analysis Team Building Business Process Improvement Customer Experience Outsourcing Leadership Cross Functional Team Leadership Performance Management Program Management Quality Assurance Team Management Saas Forecasting Service Delivery Capacity Management People Oriented Culture Business Process Outsourcing Positive Work Environment
Interests:
Scrapbooking Organic Gardening Health Children Cooking Gluten Free Living Education Environment Photography Science and Technology Human Rights Creative Writing Civil Rights and Social Action Farm Life Yurts Poverty Alleviation Hiking Disaster and Humanitarian Relief Outdoor Living Social Services Economic Empowerment Traveling Politics Painting Drawing Animal Welfare