Mark D Pratt

US Patent:

8352313, Jan 8, 2013

Filed:

Mar 17, 2010

Appl. No.:

12/725780

Inventors:

Mark Pratt - Carmel IN, US
David Harpold - Melbourne FL, US

International Classification:

G06Q 99/00

US Classification:

705 13, 705 21, 705 26, 705418, 235380, 358 93

Abstract:

A central monitoring station is linked to a plurality of remote terminals, such as payment terminals at a plurality of parking facilities. The central monitoring station and each remote terminal includes a two-way communication system in the form of a video camera and display, and audio speaker and microphone. The station and remote terminals are preferably linked through an Ethernet or Internet connection, although a hard-wired connection is also contemplated. The two-way communication system can be used by a customer at the remote terminal to achieve direct human interaction with an attendant at the remote central station to address problems occurring at the terminal. The communication system can also allow the attendant to manipulate the processor of each remote terminal to collect data, troubleshoot or override the function of the terminal.

US Patent:

20130124271, May 16, 2013

Filed:

Jan 7, 2013

Appl. No.:

13/735496

Inventors:

Mark Pratt - Carmel IN, US
David Harpold - Melbourne FL, US

International Classification:

G06Q 10/00
G06Q 50/30

US Classification:

705 13

Abstract:

A central monitoring station is linked to a plurality of remote terminals, such as payment terminals at a plurality of parking facilities. A two-way communication system enables communication between a customer who is remote from the central monitoring station and an attendant at the central monitoring station. The communication system may also allow the attendant to manipulate each remote terminal to collect data or troubleshoot or override the function of the terminal.

US Patent:

20140344028, Nov 20, 2014

Filed:

Aug 4, 2014

Appl. No.:

14/450965

Inventors:

Mark Pratt - Carmel IN, US
David Harpold - Melbourne FL, US

International Classification:

G07B 15/00

US Classification:

705 13

Abstract:

A central monitoring station is linked to a plurality of remote terminals, such as payment terminals at a plurality of parking facilities. A two-way communication system enables communication between a customer who is remote from the central monitoring station and an attendant at the central monitoring station. The communication system may also allow the attendant to manipulate each remote terminal to collect data or troubleshoot or override the function of the terminal.