Mark Steven Stone

US Patent:

20140105371, Apr 17, 2014

Filed:

Oct 11, 2012

Appl. No.:

13/649829

Inventors:

Donald C. WOLFORD - Plant City FL, US
Sunitha Pillai - Tampa FL, US
Sridhar R. Thatipalli - Tampa FL, US
Allison M. Carlson - Tampa FL, US
Venkat Nekkanti - O Lakes FL, US
Robert Joseph Kahn - Tampa FL, US
Joseph R. Vari - Spring Hill FL, US
Mark N. Stone - Temple Terrace FL, US
Kaushik Narayanan - Tampa FL, US

Assignee:

Verizon Patent and Licensing Inc. - Basking Ridge NJ

International Classification:

H04M 1/64

US Classification:

379 8801

Abstract:

An approach for directing a call to a matching service of a call destination is described. A call matching manager determines that a call is to be redirected from a first voice response unit based on service data about a service and caller data about a caller. The call matching manager also queries, during the call, one or more databases corresponding to a plurality of other services to identify a matching service based on the caller data. Still further, the call matching manager initiates transfer of the call for processing by a second voice response unit via out-of-band telephony signaling using a generated reference value.