428 Rhode Island St, Buffalo, NY 14213 • 7168836575
291 Lafayette Ave, Buffalo, NY 14213 • 7168836575
Work
Company:
Acs/ xerox - Niagara Falls, NY
Jun 2012
Position:
Customer service representative
Education
School / High School:
Audrey Cohen College of New York City
May 1998
Specialities:
Bachelors in Human Services
Skills
Meet daily call quotas answering inbound... • Listening to customers needs in order to... • Keep control of the call • Meet company standards of product knowle... • Knowledge of Microsoft word; Office and ... • Customer Management System; (CMS) dialer • Various Hardware systems: Avantgard Getp... • Fidelity • Certegy • Various electronic payment systems: West... • NJA32 • NCO • Generate 1099 using On-Demand system
Audrey Cohen College 1998
Metropolitan College of New York 1995 - 1998
Associates, Human Development
Beach Channel High School 1985
Cedar Shoals High School
Skills:
Customer Service Microsoft Office Microsoft Excel Microsoft Word Strategic Planning Team Building Powerpoint Sales Public Speaking Social Media New Business Development Negotiation Coaching Outlook Account Management
ACS/ XEROX Niagara Falls, NY Jun 2012 to Aug 2012 Customer Service RepresentativeSuperior Staffing- ACS Williamsville, NY Jul 2011 to Sep 2011 Customer Service RepresentativeYRCW Cheektowaga, NY Mar 2009 to Apr 2011 Revenue SpecialistKey Safety Cheektowaga, NY Nov 2008 to Feb 2009 ReceptionistHSBC Depew, NY Aug 2008 to Sep 2008 Loan OfficerHSBC Buffalo, NY Jan 2008 to May 2008 Broker Customer Service RepresentativeCenter One Buffalo, NY Nov 2006 to Dec 2007 Senior Customer Service RepresentativeBuffalo General Buffalo, NY Jun 2006 to Sep 2006 Medical ClerkICT Group Amherst, NY Feb 2005 to Apr 2006 Senior Customer Service RepresentativePersonal Resource Services Buffalo, NY Aug 2003 to Nov 2003 Loans Acquisition SpecialistCreative Market Services Amherst, NY Feb 2003 to Aug 2003 Sales RepresentativePitney Bowes New York, NY Sep 1998 to May 2002 Sales RepresentativePitney Bowes New York, NY Nov 1996 to Sep 1998 Receptionist
Education:
Audrey Cohen College of New York City May 1998 Bachelors in Human Services
Skills:
Meet daily call quotas answering inbound and outbound call, Listening to customers needs in order to assist them effectively, Keep control of the call, Meet company standards of product knowledge, Knowledge of Microsoft word; Office and Excel program, Customer Management System; (CMS) dialer, Various Hardware systems: Avantgard Getpaid 7i.6, Fidelity, Certegy, Various electronic payment systems: Western Union, NJA32, NCO, Generate 1099 using On-Demand system
Youtube
Cardboard Testimonies
Life before and after Christ changed them.
Category:
Nonprofits & Activism
Uploaded:
22 May, 2008
Duration:
8m 4s
Googleplus
Marketta Walker
Lived:
Aurora, NC Buffalo, NY Brooklyn, NY Far Rockaway, NY