Mary Lee Boyd

US Patent:

6744859, Jun 1, 2004

Filed:

May 21, 2002

Appl. No.:

10/152113

Inventors:

Michael Arthur Koepke - Geneva IL
Christopher Fairol Robbins - Wheaton IL
Michael Francis Friedrich - Shorewood IL
Eileen Kaye Boroski - Elmhurst IL
Mary Alice Boyd - Comanche TX
Gregory Allen Nemec - Batavia IL

Assignee:

Intrado Inc. - Longmont CO

International Classification:

H04M 1104

US Classification:

379 45, 379 49, 379 37, 37926501

Abstract:

A system is for providing communication between a caller and a special number call answering facility including call answering positions. Calls are in a first call format including caller identification information or a second call format without identification information. The system includes: (a) A first switch coupled with a special number switch in a network. The first switch receives a first call in the first format, converts the first call to an interim call maintaining the identification information in the second call format and presents the interim call at an output. (B) A second switch coupled with the call answering facility, coupled with the first switch and coupled with an administrative number switch in the network. The second switch receives the second call in the second format and the interim call and distributes the calls among the call answering positions.