Sr Manager, Outsourced Customer Service at StubHub
Location:
Woodbridge, Connecticut
Industry:
Entertainment
Work:
StubHub since Jun 2011
Sr Manager, Outsourced Customer Service
AEON INC. Dec 2009 - Jul 2010
Consultant, Channel Sales and Partner Development
MegaPath Inc. (Formerly DSL.net) Aug 2003 - Aug 2009
VP, Customer Operations
Alliance Group Services 2002 - 2003
Director, Business Development and Customer Support
Matrix Telecom (Formerly Executone) 1999 - 2002
VP, Customer Support
Education:
Central Connecticut State University 2009 - 2009
WHHS
Skills:
Strategy Business Development Start-ups Training Account Management Outsourcing SaaS Management Team Building Process Improvement Leadership Program Management Sales Process Marketing Strategy VoIP Call Center New Business Development Call Centers Strategic Partnerships Business Strategy Telecommunications Product Development Customer Satisfaction Analysis Cloud Computing Sales Operations Team Leadership Managed Services Recruiting Contract Negotiation Time Management Customer Retention Project Management Analytics Strategic Planning Vendor Management E-commerce Customer Service Sales Service Delivery Cross-functional Team Leadership