The Hartford
Head of Health Services
The Hartford Mar 1, 2008 - Sep 1, 2013
Vice President - Claims
The Hartford Mar 1, 2008 - Sep 1, 2013
Senior Vice President - Claims
The Hartford Oct 1, 2004 - Mar 1, 2008
Assistant Vice President - Claims
The Hartford Oct 1, 1999 - Oct 1, 2004
National Manager of Panel Counsel
Education:
Chicago - Kent College of Law, Illinois Institute of Technology 1990 - 1993
Doctor of Jurisprudence, Doctorates
University of Notre Dame 1981 - 1985
Bachelors, Bachelor of Arts
Skills:
Insurance Claim Property and Casualty Insurance Claims Management Workers Compensation Liability Commercial Insurance Risk Management Legal Liability Professional Liability Litigation Management Underwriting Process Improvement General Insurance Strategy Commercial Lines Casualty
According to some embodiments, for each of a plurality of insurance claims, an insurance claim file is established and associated with: (i) a litigation matter, (ii) a remote legal representative, and (iii) a remote claim adjuster. Hours associated with the remote legal representative may be tracked and allocated to insurance claim files as appropriate. Legal events associated with the litigation matter may also be tracked, wherein at least some of the legal events are associated with a stored document accessible to the legal representative and not accessible to the claim adjuster. A first legal event associated with a first insurance claim file may be evaluated based on a pre-determined rule, and, responsive to the evaluation, an alert may be transmitted to the remote claim adjuster associated with the first insurance claim file.
- Hartford CT, US Benjamin A. Cowles - West Hartford CT, US Stephen E. Randall - Avon CT, US Mary B. Nasenbenny - La Grange IL, US
International Classification:
G06Q 30/02 G06Q 30/00
Abstract:
A computer system includes a computer configured to access files ripe for surveys from a management system, and provide links to the files in the management system to work queues on survey terminals. The system also includes a data acquisition processor for receiving first and second feedback responses. The first feedback response is received by the data acquisition processor for an open claim. The second feedback response is received by the data acquisition processor after it receives the first feedback response. The system is configured to classify the first feedback response in one of two categories, one indicative of attention needed and one indicative of attention not needed, and to route a claim having an attention needed response to a second terminal.