Maryann Ann Magistri

Maryann Magistri

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Maryann Magistri Chicopee, MA

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Work:

Northeast Center for Youth & Families
Easthampton, MA
Jan 2014 to Mar 2014
Systems Support Specialist United Engineering/Curtiss-Wright
East Windsor, CT
Jul 2013 to Dec 2013
contract temp SNI Technology
Florence, MA
Apr 2013 to Jun 2013
contract temp Accountable Care Associates
Springfield, MA
Dec 2012 to Apr 2013
Technology Support Specialist MassMutual Financial Group
Springfield, MA
Apr 2012 to Dec 2012
contract temp Pioneer Valley Cardiology
Springfield, MA
Aug 2011 to Apr 2012
contract temp Western MA & Hartford CT Area
Hartford, CT
Aug 2009 to Aug 2011
Various Temp Agencies Staples
Chicopee, MA
Jan 2010 to Apr 2010
Easy Tech Associate S3/Cigna Health
Bloomfield, CT
Sep 2009 to Dec 2009
contract temp TD Banknorth
Springfield, MA
Apr 2006 to Jun 2009
TECHNOLOGY SUPPORT AGENT Solutions by Computer
Springfield, MA
Aug 2004 to Apr 2006
COMPUTER TECHNICIAN Your Family PC
Chicopee, MA
Jan 2002 to Aug 2004
SYSTEMS SUPPORT/COMPUTER TECHNICIAN Mass Mutual Financial Group
Springfield, MA
Sep 2000 to Dec 2001
DESKTOP SUPPORT ANALYST Cathedral High School
Springfield, MA
Feb 1995 to Sep 2000
COMPUTER TECHNICIAN/WIN NT ADMIN

Education:

Skills:

Over 18 years of experience in providing technical assistance to computer system users Experienced in LAN administration and desktop hardware/software configuration and support. Strong working knowledge of Windows Server [] R2, Novel and Active Directory Very knowledgeable on all Microsoft Windows operating systems, Internet applications and protocols. Strong understanding of Access [] Good understanding of SQL & SQL Server 2008 Knowledge with various Enterprise and Public instant messaging programs such as MS Lynk, Lotus Sametime, AOL, Yahoo, Deep familiarity with VPN, WAN, LAN, Data communications hardware/software, including routers, switches and firewalls, TCP/IP protocol, CAT-5 lines, Strong knowledgeable on hardware and software such as; HP Printers, pc/laptop memory, hard drives, CPUs, motherboards, video cards, external drives Working knowledge of various types of Helpdesk software such as Goldmine, Service Desk, Request Tracker, Track-IT and others. Demonstrated ability to work in a team environment with strong interpersonal and leadership skills, and a positive attitude toward sharing expertise and willingness to learn from others. Ability to perform installation of network cabling, cable termination, fiber optic cable installation and termination. Ability to discover, diagnose and correct network performance problems and failures. Strong familiarity with VMI/VDI and Cloud Support Proficient in the preparation and maintenance of network documentation and diagrams. Deep understanding of telecommunications and network industry concepts, methods and standards for application to assigned work.Consistently received high ratings on customer satisfactions surveys

Information Technology And Services Professional

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Location:

Springfield, Massachusetts Area

Industry:

Information Technology and Services