First Hawaiian Bank
E-Banking Officer and Senior Business Analyst, Personal and E-Banking Division
Cover-All Technologies Oct 2013 - Nov 2014
Solution Architect
Cover-All Technologies Jan 2012 - Oct 2013
Director, Customer Relations For Bluewave Claims
Bluewave Technology Ltd Apr 2011 - Jan 2012
Vice President, Product Management
Bluewave Technology Ltd Apr 2010 - Apr 2011
Product Manager, Pipelineclaims
Education:
University of Northern Colorado 1990 - 1992
Bachelors, Bachelor of Arts, Bachelor of Arts In Business Administration, English, History
University of Colorado Boulder 1987 - 1990
Skills:
Business Analysis Business Process Improvement Process Improvement Business Process Analysis Program Management Project Management Product Management Crm Vendor Management Strategy Management Insurance Leadership Databases Testing Strategic Planning Requirements Analysis Team Leadership Sharepoint Quality Assurance Business Intelligence Sdlc Business Requirements Analytical Skills Salesforce.com
Certifications:
Pahm, Professional Designation Advanced Crystal Reports Design Effective Incoming Call Center Management Certificate In Business Process Mapping Certificate In Improving Service Processes Academy For Healthcare Management Crystal Decisions International Customer Management Institute (Icmi) University of Hawaii Institute For Business and Professional Development
Matt Grover (1999-2003), Courtney Hume (2002-2006), Jennifer Love (1996-2000), Kevin Stuart (2005-2009), Jenna Hensley (1998-2002), Robert Hostettler (1994-1998)