Matthew S Gustavson

Senior Help Desk Technician At Lumeris

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Position:

Senior Help Desk Technician at Lumeris, Owner and Operator at Poor Dog Studios

Location:

Austin, Texas Area

Industry:

Information Technology and Services

Work:

Lumeris - Austin, Texas Area since Aug 2012
Senior Help Desk Technician
Poor Dog Studios since Jan 2009
Owner and Operator
The Experts - skillman, NJ Dec 2011 - Jul 2012
IT Support
Nelson Staffing - NYC Dec 2011 - Apr 2012
Helpdesk Analyst
Dendreon Apr 2010 - Nov 2011
Sr. Service Desk Analyst

Education:

The University of Texas at Austin 1986 - 2002
Austin Community College
The University of Texas at Austin

Skills:

Desktop Support
LANDesk
Sophos
Apple Macintosh
Outlook
VMware
PowerPoint
Salesforce.com
Blackberry
SOP
ITIL
Active Directory
Remedy
Hardware
Cisco Call Manager
Printers
Mac OS X
Blackberry Enterprise Server
iPhone
GMP
Customer Service
Desktop Publishing
Computer Hardware
Operating Systems
Windows
VPN
Mac
Windows 7
Laptops
Software Installation
XP
Troubleshooting
Lotus Notes
Visio
DHCP
Documentation
RSA SecurID
RSA
MS Office Suite
Heat
Managerial
Avaya
Telecommunications
Servers
Deployment
Antivirus
Disaster Recovery
Information Technology
Vendor Management
Microsoft Exchange

Interests:

Digital Photography, photography, cycling, painting, computer generated animation,

Honor & Awards:

Phi Theta Kappa,

Certifications:

ITIL v3 Foundation, PeopleCert Group

It Manager

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Location:

6607 Hondo Bnd, Austin, TX 78729

Industry:

Information Technology And Services

Work:

At&T Executive Education and Conference Center at the University of Texas at Austin
It Manager
Structura Inc. Dec 2017 - Sep 2018
Technical Specialist
Nextgen Healthcare Aug 2014 - Dec 2017
Service Desk Technician Level Ii
Lumeris Aug 2012 - Aug 2014
Senior Help Desk Technician
The Experts Dec 1, 2011 - Jul 1, 2012
It Support

Education:

The University of Texas at Austin 1986 - 2002
Austin Community College

Skills:

Troubleshooting
Servers
Active Directory
Hardware
Vpn
Operating Systems
Software Installation
Mac
Information Technology
Customer Service
Itil
Vmware
Laptops
Printers
Windows
Visio
Salesforce.com
Vendor Management
Windows 7
Outlook
Powerpoint
Disaster Recovery
Microsoft Exchange
Computer Hardware
Heat
Managerial
Iphone
Gmp
Desktop Publishing
Dhcp
Telecommunications
Antivirus
Desktop Support
Sophos
Sop
Mac Os X
Documentation
Rsa Securid
Ms Office Suite
Deployment
Landesk
Remedy
Cisco Call Manager
Sharepoint
Service Desk Express
Printer Support
Technical Support
Windows Xp
Virtual Private Network

Interests:

Computer Generated Animation
Children
Keeping Austin Weird
Civil Rights and Social Action
Community Activities
Education
Environment
Cycling
Photography
Painting
Digital Photography
Arts and Culture
Charity Work

Certifications:

License Gr750002284Mg