University of Miami
Program Manager Patient Experience
Carnival Cruise Lines
Service Coach Supervisor, Pre-Cruise Guest Experience
Femwell Group Health Feb 2017 - Sep 2017
Director, Patient Experience
Baptist Health South Florida Apr 2014 - Sep 2016
Manager of Employee and Patient Experience
Baptist Health South Florida Sep 2013 - Apr 2014
Supervisor of Executive Health
Education:
Barry University 2016 - 2018
Masters, Master of Arts
University of Florida 1997 - 2001
Bachelors, Bachelor of Science, Psychology
Skills:
Team Building Training Healthcare Management Leadership Healthcare Hospitals Outlook Managed Care Patient Safety Public Speaking Customer Service Process Improvement Revenue Cycle Physician Relations Management Social Media Microsoft Office Change Management Time Management Strategic Communications Conflict Management Coaching Hipaa Healthcare Consulting
Baptist Hospital of Miami, Inc General Hospital Medical Doctor's Office · General Hospital Vocational School · Medical Doctor's Office · Home Health Care Services · General Hospital · Hospitals · Neurosurgeon · Anesthesiology