Melissa Ann Gagnon

Melissa Gagnon Exeter, NH

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Work:

Ocean Properties, Ltd

Sep 2013 to 2000
Area Sales Manager All Markets
Portsmouth, NH
Mar 2013 to Aug 2013
Executive Meetings Manager Four Seasons Resort Scottsdale at Troon North
Scottsdale, AZ
Jun 2008 to Jan 2013
MIT, Resort Assistant Manager

Education:

Melissa Gagnon Manchester, NH

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Work:

United Health Care (Oxford)

Feb 2013 to 2000
Customer Service Professional Ponemah Veterinary Hospital
Amherst, NH
Jan 2009 to 2012
Veterinary Technician Veterinary Emergency and Surgery Hospital
Brentwood, NH
Aug 2008 to 2012
Veterinary Technician Capital Area Veterinary Emergency Services
Concord, NH
Jan 2008 to 2012
Veterinary Technician Handel with Care Veterinary Hospital
Derry, NH
Jan 2004 to Dec 2007
Veterinary Technician

Education:

Manchester Community College
Manchester, NH
2012 to 2015
Associates in Health Information Management Training Online www.ed2go.com/manchcc
2012 to 2012
Certificate in Introduction to Administrative Medical Assistant

Skills:

Health Information: Assisting customers with commercial/HSA health insurance plans with benefit information, prior authorizations, claims processing as well as pharmacy benefits and claims Medical Coding: Have currently taken CPT coding and started ICD 9 / 10 training with hopes to complete Advanced Coding in the spring. Working in health insurance, I have already utilized these coding skills and have hands on experience. Multi-tasking: Effectively working in a call center environment. Helping customers with a multitude of concerns as well as assisting them with correcting claims, prior authorizations issues and pharmacy claims issues. In doing this, one must communicate with multiple departments and coordinate resolves all in real time. Customer service: Utilized in a fast paced and high pressure environments. Also, managing customers in every state of emotion. Office/reception: computer work/data entry, handling multi-line phones, e-faxing, filing, money management, and strict computerized record keeping, ability to adapt to changing computer programs/ office equipment quickly and efficiently. Leadership Activities: Managing multiple emergency and critical care veterinary patients from running diagnostics and executing treatment plans, to consulting clients and patient discharge. Researching/writing office policies and procedures, Training of other staff. Tracking controlled drugs, Laboratory management, Equipment inventory and maintenance. Medical Terminology/Pharmacology: Strong knowledge of medical terms/shorthand. As well as strong base knowledge of medications dosing and administration