Northern Kentucky University- Highland Heights, KY
1997
Specialities:
B.A. in English, Writing emphasis/ Chemistry minor
Skills
Customer Service (Telephone & In-per... • including MS Office/ Technical Writing -... • Job Aids • User Manuals • etc./ Training Development and Presentat...
Caring Transitions Cincinnati, OH Jul 2013 to Aug 2014 Transition AssociateCitiBank Florence, KY Sep 2013 to Nov 2013 Citigold Customer Service Representative in TrainingDuke Energy Cincinnati, OH Sep 2008 to May 2011 Agent - Real Estate DeptDuke Energy (formerly Cincinnati Gas & Electric & Cinergy)
Jan 1984 to May 2011 Various PositionsDuke Energy Cincinnati, OH Aug 2005 to Sep 2008 Information Technology Communications SpecialistCinergy Florence, KY May 2002 to Aug 2005 WebmasterCinergy Cincinnati, OH Jan 1999 to May 2002 Special Projects AssistantCinergy Cincinnati, OH Sep 1997 to Jan 1999 Communications Specialist - Corporate CommunicationsCinergy Cincinnati, OH Sep 1996 to Sep 1997 Special Projects AssistantCinergy Cincinnati, OH Jan 1994 to Sep 1996 Senior Resource Specialist - Customer RelationsCincinnati Gas & Electric Cincinnati, OH Jul 1990 to Jan 1994 Account Marketing Representative - Sales & MarketingCincinnati Gas & Electric Cincinnati, OH Feb 1988 to Jul 1990 Commercial & Residential Representative - Customer ActivitiesCincinnati Gas & Electric New Richmond, OH Jan 1984 to Feb 1988 Lab Technician
Education:
Northern Kentucky University Highland Heights, KY 1997 B.A. in English, Writing emphasis/ Chemistry minor
Skills:
Customer Service (Telephone & In-person)/ Various PC skills, including MS Office/ Technical Writing - Systems Documentation, Job Aids, User Manuals, etc./ Training Development and Presentation/ Creating Corporate and Departmental Communications
Another former financial manager Melissa Hacker says in her lawsuit Buchanan's dealerships routinely lied about equipment that wasn't on cars, told the manufacturer cars were sold when they actually weren't to get rebates, and included extra charges for customers.