L Brands Apr 2018 - Oct 2018
Instructional Designer and Training Lead - Consultant
American Electric Power Apr 2018 - Oct 2018
It Training Specialist - Consultant
Mpw Industrial Services Jun 2017 - Apr 2018
Instructional Designer
Battelle Apr 2017 - Jun 2017
Technical Trainer - Instructional Designer - Consultant
Nisource Nov 2016 - Feb 2017
Technical Trainer - Consultant
Education:
Webster University
Masters, Master of Arts
Skills:
Training Delivery Instructional Design Customer Service Customer Retention Telecommunications Technology Delivering Technical Training Technical Writing Call Center Train the Trainer Programs Training Facilitation Call Centers Quality Assurance Customer Satisfaction Employee Engagement Training Voip Team Leadership Performance Management Customer Experience Captivate Contact Centers Program Management Leadership Employee Training Troubleshooting Coaching Analysis E Learning Operations Management Workforce Management Addie Software Documentation Needs Analysis Blended Learning Technical Training Learning Management Systems Technical Support Instructor Led Training Vendor Management Process Improvement Sharepoint Technical Documentation Service Delivery Performance Improvement Bpo Webex Articulate Storyline
Certifications:
Facilitator Certification Gamification For Learning: Beyond the Hype Advanced E-Learning Instructional Design Certification