Fidelity & Guaranty Life
Fidelity and Guaranty Life Policyholder Services Manager, Operations
Csc May 2015 - Jun 2015
Business Process Outsourcing Manager
Csc Feb 2015 - May 2015
Quality and Calibration Specialist
Dell Jul 2007 - Feb 2015
Process Delivery and Transition Manager
Dell Jun 2005 - Jul 2007
Customer Service Supervisor
Education:
University of Nebraska–Lincoln
University of Nebraska - Lincoln
Bachelors, Bachelor of Science
Southeast Community College
Skills:
Management Leadership Process Improvement Business Process Service Delivery Call Centers Customer Service Customer Experience Vendor Management Six Sigma Insurance Forecasting Troubleshooting Team Leadership Team Building Business Process Improvement Strategic Planning Time Management Change Management Employee Engagement Business Analysis Call Center Strategy Global Management Software Documentation Visio Creativity Training
Interests:
Civil Rights and Social Action Lean Six Sigma Process Management Animal Welfare Human Rights
Certifications:
Acs, Associate, Customer Service Loma Certification Life Office Management Association