Michael J Carey

US Patent:

20200364676, Nov 19, 2020

Filed:

May 13, 2020

Appl. No.:

15/931235

Inventors:

- Bentonville AR, US
Daniel J. Eckert - Rogers AR, US
Mark W. Matthews - Rogers AR, US
Timothy H. Chui - Foster City CA, US
Kurt W. Templeton - Bentonville AR, US
Robel D. Lakwe - Silver Spring MD, US
Andrea B. Shoppach - Cave Springs AR, US
Ting Li - Bentonville AR, US
Willie Montgomery, III - Rogers AR, US
Jeremy Shoblom - Bentonville AR, US
Charls Christo Irus Antony - Bentonville AR, US
Jaclyn M. Lomax - Rogers AR, US
Adam Stewart Underwood - Fayetteville AR, US
Tensae A. Beyene - Aldie VA, US
Mikiyas Teshome Workeneh - Reston VA, US
Douglas E. Humphrys - Bentonville AR, US
Brian M. Stoll - Reston VA, US
Nivea Mandavia - Sterling VA, US
Michael Carey - Chantilly VA, US
Yiyi Zeng - San Jose CA, US

International Classification:

G06Q 10/00
G06Q 10/08

Abstract:

In some embodiments, apparatuses and methods are provided herein useful to determining a disposition path for a returned item. In some embodiments, a system comprises a database including item-specific data for a plurality of items and customer data for a plurality of customers, a control circuit configured to determine a suggested disposition path for each of the items, transmit the suggested disposition path for each of the plurality of items, and a user device configured to receive, from a user, a return initiation including an indication of an item and a customer, and transmit the return initiation, wherein the control circuit is further configured to receive the return initiation, determine a trust score for the customer, determine a suggested disposition path for the item, determine, based on the trust score and the suggested disposition path, a disposition path for the item, and transmit an indication of the disposition.