Michael E Castillo

US Patent:

53793374, Jan 3, 1995

Filed:

Aug 16, 1991

Appl. No.:

7/747151

Inventors:

Michael J. Castillo - Boulder CO
Lisa M. Neal - Denver CO
Michael J. Nelson - Broomfield CO
John R. Rice - Englewood CO

Assignee:

U S WEST Advanced Technologies, Inc. - Boulder CO

International Classification:

H04M 1104

US Classification:

379 45

Abstract:

An emergency call routing system includes a platform having a call router and a processor for identifying destinations to which such router directs emergency calls. The processor receives administration commands from administrators, some of which are at a public safety answering point (PSAP) to which the router directs calls for handling and redirection to emergency service providers (ESPs). Some of such administration commands relate to defining intervals during which a particular PSAP is, according to an administered night service schedule, to be inactive with respect to handling emergency calls. Other of such commands relate to administrative operations to place such PSAPs into such inactive state earlier than the schedule. Others of such commands relate to administrative directions to withdraw such PSAP from such inactive state before the scheduled time. Interfaces between attendants/administrators and workstations used with such processor are provided to facilitate ease of administering such schedule and those overrides.