Michael Regan Fenn

US Patent:

20030061104, Mar 27, 2003

Filed:

Mar 14, 2001

Appl. No.:

09/808281

Inventors:

Robert Thomson - Bermuda FL, US
Paul Benevides - Bermuda FL, US
Michael Fenn - Riverside CT, US

International Classification:

G06F017/60

US Classification:

705/026000

Abstract:

Warranty support for purchased products is provided by an electronic warranty administrator that maintains a plurality of databases. A first database identifies customers, either individuals or corporate entities having warrantied products. A second database identifies the manufacturers of those products. The warranty administrator coordinates between the customer, the manufacturer and a service provider to provide warranty repairs. Unlike conventional extended warranties offered by third parties, the manufacturer remains in the repair process and thereby gains valuable information about the long term satisfaction of the customers. The warranty administrator also provides the manufacturer with a means to contact the customer about other products, product recalls and affinity programs thereby promoting brand loyalty.