Michael Lee Fortson

US Patent:

20200218766, Jul 9, 2020

Filed:

Dec 19, 2019

Appl. No.:

16/721453

Inventors:

- Santa Clara CA, US
Xiaomei Zhang - Palo Alto CA, US
Hasan Rizvi - Santa Clara CA, US
Sean Frogner - Santa Clara CA, US
Muruganantham Chinnananchi - Santa Clara CA, US
Michael Fortson - Tiburon CA, US

International Classification:

G06F 16/9032
G10L 15/06
G10L 15/22

Abstract:

A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.

US Patent:

20180341395, Nov 29, 2018

Filed:

Sep 27, 2017

Appl. No.:

15/717787

Inventors:

- Santa Clara CA, US
Xiaomei Zhang - Palo Alto CA, US
Hasan Rizvi - Santa Clara CA, US
Sean Frogner - Santa Clara CA, US
Muruganantham Chinnananchi - Santa Clara CA, US
Michael Fortson - Tiburon CA, US

International Classification:

G06F 3/0484
G06F 17/30
G06F 3/0482
G06F 17/27

Abstract:

A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.

US Patent:

20180341396, Nov 29, 2018

Filed:

Dec 27, 2017

Appl. No.:

15/855197

Inventors:

- Santa Clara CA, US
Xiaomei Zhang - Palo Alto CA, US
Hasan Rizvi - Santa Clara CA, US
Sean Frogner - Santa Clara CA, US
Muruganantham Chinnananchi - Santa Clara CA, US
Michael Fortson - Tiburon CA, US

International Classification:

G06F 3/0484
G06F 3/0482
G06F 17/27
G06F 17/30

Abstract:

A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.