Saic
Service Desk Supervisor and Senior Team Lead
Saic
Service Desk Manager
Lockheed Martin Sep 1, 2010 - Feb 2016
Call Center Operations Supervisor
U S West Jan 1998 - Jan 2000
Help Desk Specialist
Jan 1998 - Jan 2000
Service Desk Supervisor and Senior Team
Education:
University of Phoenix
Bachelors, Bachelor of Arts, Computer Information Systems
University of Phoenix
Bachelors
Skills:
Active Directory Troubleshooting Software Documentation Help Desk Support Bmc Remedy Technical Support Security Operating Systems Sharepoint Software Installation Computer Hardware Networking Windows Xp Windows Windows 7 Team Building Collaboration Management Business Operations
Languages:
English German
Certifications:
Hdi Support Center Manager Itil Foundation Certified
Colorado Airport Operators Association
Secretary and Treasurer
Centennial Airport/ Arapahoe County Public Airport Authority
Deputy Director of Planning and Development
Education:
Metropolitan State University of Denver 1996 - 2001
Bachelors
Metropolitan State University of Denver 1992 - 2001
Bachelors, Bachelor of Science, Management, Aviation
Skills:
Leadership Aviation Government Program Management Commercial Aviation Contract Management Airports Land Use Planning Strategic Planning Contract Negotiation Project Planning Budgets