Michael L Gardner

US Patent:

20120221380, Aug 30, 2012

Filed:

Feb 28, 2011

Appl. No.:

13/036804

Inventors:

Dia G. Dissmore - Bothell WA, US
David Bonello - Farmington Hills MI, US
Richard Hense - Tampa FL, US
Alicja Zopf - Tinley Park IL, US
Stephanie R. Foster - Orlando FL, US
Michael A. Gardner - Indian Trail NC, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G06Q 10/00

US Classification:

705 742

Abstract:

In some embodiments, a teller readiness system comprises a teller simulator and a scoring engine. The teller simulator is operable to present a banking scenario to a user. The banking scenario simulates a transaction between a bank customer and the user. The teller simulator identifies tasked to be completed by the user and receives actions performed by the user in response to the scenario. The scoring engine is operable to determine a task score for each task based on the actions performed by the user. Each task is associated with one of a plurality of skills. Each skill of the plurality of skills represents a facet of teller readiness. The scoring engine assigns a weight to each of the task scores to yield weighted task scores. The scoring engine determines a skill score for one of the skills based on the weighted task scores associated with the one of the skills.