Michael C Kreamer

US Patent:

7263177, Aug 28, 2007

Filed:

Jul 9, 2004

Appl. No.:

10/888201

Inventors:

Thomas L. Paterik - Kansas City MO, US
Warren B. Cope - Olathe KS, US
Michael C. Kreamer - Flower Mound TX, US
Lori Lynne Brown - Kansas City MO, US

Assignee:

Sprint Spectrum L.P. - Overland Park KS

International Classification:

H04M 11/06

US Classification:

379 8818, 379 9317, 37926509, 370353

Abstract:

First and second voice interactive response systems operate in tandem. The first voice response system receives a call from a caller and interacts with the caller to provide information to the caller and/or obtain information from the caller. To make additional media services (e. g. , automatic speech recognition or text-to-speech conversion) available for the interaction with the caller, the first voice response system extends the call to a second voice response system that is able to provide the additional media services.