Skills:
Training, Communication & Presentation: Extensive success designing and delivering engaging, informative, and innovative presentations to individuals, small groups, and large audiences. Skilled instructional designer and energetic presenter of workshops and interactive training suited to produce business results. Creative designer of informational materials to support and facilitate training, and promotional materials including brochures, e-letter, press releases and news articles. Talented interpersonal communicator with a facility for developing rapport, building consensus, and putting people from diverse backgrounds at ease. Equips internal staff to effectively facilitate training and lead company initiatives. Process Management and Improvement: Successful collaborator with process owners, stakeholders and customers to improve processes in order to meet organizational objectives and create customer delight. Project manager and facilitator of Rapid Improvement Experiments utilizing Lean and TQM principles. Just-in-time trainer who makes tools and techniques accessible to all team members. Management: Recognized in successful management of sales teams, project and product management. Customer Service: Servant leader who inspires the desire to delight internal and external customers. Leverages active listening to assess needs, identify concerns, address root issues, deploy countermeasures, and measure results. Administration: Hands-on project management coupled with extensive communication to stakeholders. Able to rapidly learn, master, and apply new applications and tools. Manages multiple projects and deadlines to meet project requirements. Proficient in Microsoft Office Suite (Word, Excel, Publisher, PowerPoint, Outlook) and Apple equivalents.