Michael R Wagner

US Patent:

7082403, Jul 25, 2006

Filed:

May 21, 2001

Appl. No.:

09/862040

Inventors:

Michael James Wagner - Loveland OH, US
Patrick Joseph Howard - Cincinnati OH, US
Craig Leonard Brocklehurst - Cincinnati OH, US
Dwight Collins Wilson - Cincinnati OH, US
Michael Scott Godbey - Cincinnati OH, US
James Geoffrey Chirumbolo McKee - Cincinnati OH, US

Assignee:

General Electric Company - Schenectady NY

International Classification:

G06Q 10/00

US Classification:

705 8

Abstract:

A system and a method for managing various Customer Productivity Applications utilize a web-enabled interactive database to organize, store and retrieve information for the benefit of the customer community to effectively manage the business. The system captures all customers related information and provides on-line, up-to-date information to the users upon request. The system is configured to manage various Customer Productivity Applications to increase the customers' productivity and minimizes cost of ownership by analyzing the customers' fleet, perform industry comparisons, and run iterations to develop fleet optimal performance requirements.

US Patent:

20030055841, Mar 20, 2003

Filed:

Aug 31, 2001

Appl. No.:

09/943785

Inventors:

Thomas Levin - West Chester OH, US
Michael Wagner - Loveland OH, US
Dwight Wilson - Cincinnati OH, US
Jonathan Wood - Liberty Township OH, US
Craig Brocklehurst - Cincinnati OH, US
John How - Loveland OH, US

International Classification:

G06F017/00
G06F007/00

US Classification:

707/104100, 705/001000

Abstract:

An internet-based system and method are provided for allowing access to product upgrades, enhancements, developments and service opportunities. A database is configured with dynamically changing product data. A user can provide sufficient information on existing products of the user to access related product information. The related product information provided is up-to-date timely information relating to available service bulletins, upgrades and enhancements, addressing specific customer data.

US Patent:

20060247960, Nov 2, 2006

Filed:

Jul 18, 2006

Appl. No.:

11/458347

Inventors:

Michael Wagner - Loveland OH, US
Patrick Howard - Cincinati OH, US
Craig Brocklehurst - Cincinnati OH, US
Dwight Wilson - Cincinnati OH, US
Michael Godbey - Cincinnati OH, US
James Geoffrey McKee - Cincinnati OH, US

International Classification:

G06F 9/44

US Classification:

705007000

Abstract:

A system and a method for managing various Customer Productivity Applications utilize a web-enabled interactive database to organize, store and retrieve information for the benefit of the customer community to effectively manage the business. The system captures all customers related information and provides on-line, up-to-date information to the users upon request. The system is configured to manage various Customer Productivity Applications to increase the customers' productivity and minimizes cost of ownership by analyzing the customers' fleet, perform industry comparisons, and run iterations to develop fleet optimal performance requirements.