The performance of an enterprise including at least one agent is improved using a closed-loop continuous performance method and system. Interactions between the agent and the user are captured, and captured interactions that satisfy predetermined business criteria are recorded. The performance of the agent and the enterprise is evaluated based on the recorded interactions. Other data concerning the agent and the enterprise is analyzed, and training is delivered to the agent based upon the results of the evaluating and analyzing steps, thereby improving the performance of the enterprise.
The Globe's Michael Whitmer reported tight end Aaron Hernandez (ankle), who was limited Wednesday, was not spotted during the media-access portion of Thursday's practice in shorts and shells at the upper fields behind Gillette Stadium.
I'm here in the press box sitting next to the great Bob Ryan. Dan Shaughnessy, Nick Cafardo, Michael Whitmer, Michael Vega and Chad Finn are on hand, too. Throw in the photographers and we have our own starting nine and a few extras for the bench.
Date: Apr 13, 2012
Source: Google
Divisional Week practice peek: All present & accounted for
Colleague Michael Whitmer reports that all 53 players are present and accounted for, including Logan Mankins, who missed the final game of the season with a sprained MCL, and Sebastian Vollmer, who has not played or practiced since the Pats faced the Eagles on Nov. 27.