Michele P Torbert

US Patent:

57039356, Dec 30, 1997

Filed:

Mar 29, 1994

Appl. No.:

8/219577

Inventors:

Anousheh Raissyan - Plano TX
Kody Raymond Wood - Micthellville MD
Michael Joseph Jacobi - Shellsburg IA
Linda S. King - Washington DC
Lee Chopek Seydel - Iowa City IA
Michele Pauline Torbert - McLean VA
Robert Gary Leonard - Plano TX

Assignee:

MCI Communications Corporation - Washington DC

International Classification:

H04M 164
H04M 350

US Classification:

379 88

Abstract:

A system and method for automatically processing telephone calls for alternative billing or for providing automated operator services. In one form, a call for which operator or alternative billing services are sought is routed through a telephone network to an automated operator facility. The call is accompanied by certain parameters which are indicative of the characteristics of the call. A menu of available automatic services is presented to the caller and the caller's selection from the menu is then received by the automated facility. The call parameters are used to retrieve a record containing customization features, preselected by a subscriber, which are those to be used in providing the particular service selected from the menu by the caller. The call is then automatically processed in accordance with the preselected customized features to provide the selected operator servile. During a call session the caller may dynamically select certain features such as the language in which the interactive portions of the call processing will be conducted.