Enterprise Holdings
Roadside Assistance Representative
Directv Oct 2012 - Aug 2013
Technical Support Engineer
Alpine Access Feb 2008 - Mar 2012
Csr and Technical Support
Education:
American Intercontinental University 2003 - 2006
Bachelors, Bachelor of Fine Arts, Visual Communications, Design
Columbia College (Sc) 2001 - 2004
Associates, English
Skills:
Customer Experience Bpo Help Desk Support Computer Hardware Data Entry Avaya Customer Retention Customer Satisfaction Troubleshooting Workforce Management Telemarketing Citrix Metaframe Outlook Microsoft Office Contact Centers Customer Service Windows 7 Customer Support Technical Support Call Centers Telephone Skills
DIRECTV Sterling, VA Dec 2012 to Jun 2013 Executive DriveTelecommunications ALPINE ACCESS Denver, CO Feb 2008 to Mar 2012 Citibank Online Banking SpecialistCarolina Moneysaver Publication Monroe, NC Oct 2006 to Feb 2008 Weekly Ad Writer/B2B Sales
Education:
American InterContinental University www.aiu Oct 2006 BFA in Visual Communications
Nutralane Products LLC Denver, CO Feb 2008 to Jun 2009 Customer Care
Education:
American InterContinental University Online Hoffman Estates Hoffman Estates, IL Oct 2006 BFA in Visual Communications/ Creative DesignColumbia College Columbia, SC Aug 2003 Associate in English/Journalism
Skills:
Additionally trained in various Software to include: Citrix Client Service for Windows/Sparc Softphone experience/Digital Design software training in Adobe Creative Suite Software CS2 Adobe Reader 8 PageMaker Photoshop Adobe InDesign Adobe Acrobat MS Word 98-2010 MS PowerPoint
Sep 2010 to 2000 Patient Access Representative IIPhone Banker I Columbia, SC Nov 2009 to Mar 2010 Customer Service RepresentativeOld Navy Columbia, SC Oct 2006 to Jun 2009 Customer Service Associate
Education:
University of South Carolina Columbia, SC 2004 to 2008 BS in Finance
Skills:
Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Microsoft Office, organization, and interpersonal.
Michelle Capers (1963-1967), Roy Dreier (1967-1972), G Dulles (1971-1975), Tonya Morgan (1993-1995), Elizabeth Hart (1992-1996), Susan Hayes (1960-1964)